Community Business Operations Manager (Inova Juniper Program)

Inova Health System; Virginia; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match

Education assistance

Mental health support

Paid time off & parental leave

Job summary

Inova Health System seeks a Community Business Operations Manager for the Juniper Program in Fairfax, VA. This full-time, day-shift role supports client service delivery, ensures policy and budget compliance, and partners with leaders to optimize program performance.

The role includes onboarding, training, reporting, and collaboration to improve revenue and outcomes while supporting mission-driven community health. A Bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor’s Degree (or 4 years of additional relevant experience in lieu of degree).
• 3 years of business operations management experience.

Responsibilities

• Promotes an excellent client experience by managing the best practice and client service delivery that supports optimal quality client/family outcomes.
• Ensures compliance with policies, procedures, standards, and budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Participates in customer satisfaction and process improvement activities to optimize program functioning and customer service.
• Participates in the interview/hiring process and provides onboarding, orientation, and training.
• Reinforces performance expectations and assists the manager/director to provide direction and feedback to team members.
• Demonstrates effective problem-solving and decision-making skills and acts as a change agent and mentor.

Skills

Client experience management

Budget and finance oversight

Interdepartmental coordination

People development

Education

Bachelor's Degree or 4 years of additional relevant experience

Tools

Epic

Microsoft Excel

Job description

Community Business Operations Manager (Inova Juniper Program)

VA, United States

Job Description

Inova Health is looking for a dedicatedCommunity Business Ops Mgr to join the Juniper Program team in Fairfax. This role is working full time day shifts Monday through Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.

Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.

Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Work/Life Balance:offeringpaid time off, paid parental leave.

Community Business Ops Mgr Job Responsibilities:

• Promotes an excellent client experience by managing the best practice and client service delivery that supports optimal quality client/family, customer and population outcomes.
• Ensures compliance with policies, procedures, standards, and budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Participates in customer satisfaction and process improvement activities to optimize program functioning and customer service.
• Participates in the interview/hiring process and provides onboarding, orientation, and training.
• Reinforces performance expectations and assists the manager/director to provide direction, feedback, and guidance to team members. Provides input to manager/director regarding team member performance.
• Demonstrates effective problem-solving and decision-making skills; serves as a change agent, resource, mentor, and role model.
• Ensures efficient office operations to include facility use; repairs; security; communications; scheduling; payroll and overall day-to-day operations.
• Manages all accounts payable functions to ensure accurate and timely payments to vendors. Ensures the accuracy of client financial information in the web-based and other databases.
• Assists families to resolve healthcare financing and billing issues including patient financial assistance programs.
• Develops and fosters relationships with community partners and members of the Inova Health System to achieve service line goals.
• Provides culturally appropriate education, resources, and referrals to the client/family to address identified needs.
• Acts as an advocate and assists the client/family to overcome barriers to access.
• Assists the clinical team in providing people-centered, high-quality services.
• Identifies opportunities and assists leadership with program development and reviews for new programs to mutually accepted performance and operational guidelines.
• Provides weekly, monthly, quarterly and annual reports, performance metrics, financial performance and outcomes to assist in program evaluation, development, and planning.
• Collaborates with colleagues and leadership to identify opportunities to optimize revenue, contain cost, improve outcomes and develop partnerships.
• Provides leadership and technical expertise in coordinating programs such as continuing education, quarterly meetings with clients, and special event coordination.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization.
• Education:Bachelor’s Degree (or 4 years of additional relevant experience in lieu of degree)
• Experience: 3 years of business operations management experience

Preferred Qualifications:

Comfortability with both Epic and Microsoft Excel

Experience with managing and reporting on Quality metrics

We need someone who is passionate about the work we provide for our community

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.