Community Operations Coordinator - Philadelphia, PA

CIC; Philadelphia (Philadelphia County); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Healthcare and dental benefits for EMP

Disability and life insurance

401(k) plan

Paid time off + holidays

Job summary

CIC Philadelphia is seeking a full-time, early career Coordinator to join our Community Operations Team. This role offers hands-on work in a fast-paced environment, with opportunities to engage CIC members and support daily operations.

You will build relationships, respond to member needs, assist with onboarding, events, office logistics, and occasional repairs. The position requires at least one year of professional experience, preferably in customer service or hospitality.

Qualifications

• Post-secondary education or equivalent experience.
• At least one year of professional experience in customer service or hospitality.
• A hands-on mindset and willingness to learn.
• Interest in a long-term role with growth within CIC.

Responsibilities

• Build relationships with CIC members and respond to questions and needs.
• Handle a variety of client requests creatively, from office rearrangement to event hosting.
• Stock and maintain supplies in kitchens and conference rooms, and assist with print stations and setups.
• Support onboarding of new members and assist with office moves and event preparations.
• Assist concierge desk operations and support other teams on special projects.
• Organize community events to encourage member networking.
• Reset offices and lab spaces after moves, including painting or light repairs.
• Troubleshoot facilities issues and coordinate with building maintenance.

Skills

Customer service

Hospitality

Hands-on mindset

Time management

Communication

Education

Post-secondary education or equivalent experience

Job description

Are you passionate about helping people? Are you inspired by meeting new people who are doing interesting things? Do you have hands-on experience building furniture or troubleshooting technical devices or are you excited to learn how? If so, read on!

CIC is looking for a full-time, early career Coordinator to join our team. This is a great opportunity for someone with at least one year of professional work experience who enjoys working in a fast-paced environment.

YOUR DAY-TO-DAY WORK

You will join a Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff.

Potential responsibilities will include:

• Building good relationships with CIC members, making sure they're happy by quickly and specifically responding to their questions and needs.
• Handling a variety of client requests creatively and effectively, from office rearrangement to event hosting.
• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.
• Facilitating new members onboarding, including system registration and office setup, as well as assisting existing clients with office moves and special event preparations in conference rooms.
• Supporting concierge desk operations with a focus on excellent service and assisting other teams with special projects as needed.
• Organizing community events to encourage networking among members.
• Resetting offices and lab spaces after client move outs, that may include painting and light repair
• Troubleshooting a variety of facilities related issues which may include things like adjusting door hinges, repairing furniture, and coordinating with building maintenance for HVAC requests,

ABOUT YOU

We value service-minded, reliable, and independent thinkers who may not know everything on day one but are curious and eager to learn. As our ideal candidate, you should take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be an engaged team player who can maintain positive relationships, communicate professionally, and treat everyone with respect.

YOU HAVE

• Post-secondary education or equivalent experience.
• At least one year of professional experience, preferably in customer service or the hospitality industry.
• A natural passion for helping and supporting others.
• A hands-on mindset - whether it's troubleshooting technical devices or tackling practical tasks, you're eager to dive in and find solutions.
• An interest in a long-term role. Our company is growing, and we're looking for team members who want to grow with us.

OUR OFFER

• Starting compensation is $50,500 per year.
• 100% company-paid premium healthcare and dental benefits for employee and their dependents.
• 100% company-paid long and short-term disability, and life insurance.
• 401k (must be 21+).
• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.

ABOUT CIC

Cambridge Innovation Center (CIC) is a leading creator of dense, impactful innovation ecosystems in cities around the world. CIC's mission is to fix the world through innovation by developing multi-faceted communities that support changemakers on their innovation journeys. Founded 25 years ago in Kendall Square, Cambridge, CIC now manages 1.5M square feet of shared workspace, wet labs, and event space in the US, Europe, and Asia and convenes a worldwide community of approximately 650,000 innovators. Since inception, over 10,000 companies have called CIC home, collectively raising more than $17 billion in venture capital funding.

We invite you to explore all our openings and learn more about our teams here.

ABOUT CIC PHILADELPHIA

CIC Philadelphia is located within uCity Square at 3675 Market Street, alongside our local partner, the University City Science Center. At this location, CIC offers world-class office space and one of the largest shared wet lab facilities in the country.

Our shared wet labs give science startups the ability to focus on their work while we manage the operational details. With generous space, a wide range of equipment, standard lab supplies, and a dedicated team, our members stay focused on what matters most. We handle logistics, ensure safety protocols, and provide onboarding, access, and guidance for all shared lab equipment.

We serve Philadelphia's startups and serial entrepreneurs by catalyzing innovation and accelerating entrepreneurship across the region. We're motivated by our members and work to meet their needs every day.

Learn more about us here.

WHO WE ARE

• We are good humans - respect, kindness, and accountability in every interaction
• We are happy to help - we step forward with care, energy, and pride in our work
• We are problem solvers - curious, growth-minded, and always looking for a better way
• We are resilient - steady under pressure and adaptable in the face of change
• We deliver - dependable and results-driven, balancing speed with quality.

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.