Community Association Manager

Associa; Dublin (OH); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company-paid life and disability_ins

Paid time off and paid holidays

Employee Assistance Program

Wellness resources

Job summary

Associa is seeking a Community Association Manager to partner with HOA and condominium Boards to optimize operations, protect property values, and enhance resident experiences. The role focuses on leadership, project management, customer service, financial oversight, and strategic initiatives across a portfolio of communities.

You will oversee daily administration, vendor management, budgeting, and governance, while offering exceptional service and building long-term professional growth within a

Qualifications

• Experience in community management, property management, hospitality, customer service, or related field.
• Company-paid CMCA/AMS/PCAM certifications are offered.
• Proven ability to manage budgets and financial reporting.

Responsibilities

• Serve as the primary advisor and liaison to HOA Boards of Directors.
• Facilitate Board meetings and annual meetings.
• Prepare agendas, management reports, and meeting materials.
• Oversee day-to-day administration of assigned communities.
• Monitor vendor performance and project timelines.
• Ensure compliance with governing documents and community standards.

Skills

Excellent communication

Leadership

Project management

Customer service

Budgeting and financial reporting

Education

CMCA certification

AMS certification

PCAM designation

Tools

Microsoft Office

Excel

Teams

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Our Community Association Managers partner directly with HOA and condominium Boards of Directors to help communities operate efficiently, protect property values, improve resident experiences, and successfully navigate both everyday challenges and long-term strategic initiatives.

If you enjoy leadership, project management, customer service, communication, financial oversight, and problem-solving, this career offers a unique opportunity to make a meaningful impact while building long-term professional growth.No two days look the same, and that is exactly what makes this role rewarding.

Salary: 55,000 to 60,000 a year (based on experience)

Why Join Associa?

Flexible Work Environment

• Hybrid work schedule with remote flexibility
• Limited required office attendance
• Independence to manage your portfolio while supported by an experienced team

Competitive Compensation & Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life and disability insurance
• Paid time off and paid holidays
• Employee Assistance Program
• Wellness resources

Professional Development

• Company-paid CMCA, AMS, and PCAM certifications
• Company-paid Community Associations Institute (CAI) membership
• Industry-leading training and mentorship programs
• Defined career growth opportunities into Senior Community Manager, Community Director, regional leadership, and executive roles

Tools for Success

• Company laptop and technology resources
• Business phone stipend or company-issued phone
• Mileage reimbursement
• Dedicated accounting, customer service, administrative, and leadership support teams
• Access to industry-leading management platforms and technology tools

Work-Life Balance

• Compensation for eligible Board meetings held outside normal business hours
• Flexible scheduling opportunities
• Supportive leadership team committed to employee success

What You'll Do

As a Community Association Manager, you will serve as the primary management professional for a portfolio ofhomeownersand condominium associations.

Board Leadership & Community Governance

• Serve as the primary advisor and liaison to Boards of Directors
• Facilitate Board meetings and annual meetings
• Assist Boards in understanding governing documents, policies, and operational responsibilities
• Prepare agendas, management reports, and meeting materials
• Partner with Board members to establish community goals, priorities, and action plans
• Support committee initiatives and community projects

Financial Oversight & Budget Management

• Review monthly financial reports and communicate key insights to Boards
• Assist with annual budget preparation and planning
• Monitor expenditures against approved budgets
• Support reserve planning and capital improvement strategies
• Review contracts, invoices, and project-related expenses
• Assist Boards in making informed financial decisions

Community Operations

• Oversee the day-to-day administration of assigned communities
• Conduct routine property inspections and site visits
• Monitor common area maintenance and vendor performance
• Coordinate corrective actions and follow-up activities
• Ensure compliance with governing documents and community standards
• Maintain accurate community records and documentation

Project & Vendor Management

• Manage community improvement projects from planning through completion
• Solicit and evaluate vendor proposals and bids
• Coordinate contractor activities and project timelines
• Monitor project quality, communication, and budget adherence
• Build and maintain strong vendor relationships
• Hold vendors accountable for contract performance and service expectations

Homeowner Relations & Customer Experience

• Respond to homeowner inquiries and concerns professionally and promptly
• Facilitate conflict resolution and problem-solving when appropriate
• Communicate community initiatives, updates, and policy changes
• Deliver exceptional customer service in a fast-paced environment
• Maintain positive relationships with residents, Board members, and stakeholders

Communication & Relationship Management

• Draft professional correspondence, reports, and community communications
• Coordinate homeowner notices, mailings, and announcements
• Use community management systems and technology platforms
• Communicate effectively with homeowners, Board members, vendors, internal departments, and leadership teams
• Build trust through transparency, follow-through, and accountability

Risk Management & Compliance

• Identify operational and community risks
• Support insurance, legal, and compliance processes as needed
• Ensure required notices, disclosures, and documentation are completed accurately
• Coordinate with legal counsel, vendors, and Board leadership when appropriate
• Promote proactive problem-solving to minimize risk and liability

Requirements

What Makes Someone Successful in This Role?

Successful Community Association Managers are:

• Highly organized and detail-oriented
• Excellent communicators, both written and verbal
• Comfortable balancing multiple priorities and deadlines
• Professional and composed during challenging conversations
• Strong relationship builders
• Solution-oriented and proactive
• Financially aware and business-minded
• Independent self-starters who thrive with accountability
• Adaptable in fast-changing environments
• Passionate about delivering exceptional service

Required Qualifications

• Experience in community management, property management, hospitality, customer service, retail leadership, operations, project management, or a related field
• Strong organizational and time-management skills
• Professional written and verbal communication abilities
• Proficiencyin Microsoft Office Suite, including Word, Excel, Outlook, and Teams
• Valid driver's license and reliable transportation
• Ability to travel regularly throughout assigned communities
• Ability to attend evening Board meetings asrequired

Preferred Qualifications

• CMCA (Certified Manager of Community Associations)
• AMS or PCAM designation
• Completion of CAI M-100 coursework
• HOA or condominium management experience
• Property management experience
• Budgeting and financial reporting experience
• Vendor management and contract administration experience
• Project management experience
• Experience working with Boards, committees, or volunteer leadership groups

The Associa Difference

Community Association Management is one of the most dynamic careers in the property management industry. Our managers help communities solve problems, improve operations, manage significant budgets, execute major projects, and build stronger neighborhoods every day.

At Associa, you will have the resources, training, technology, and support needed to succeed while building a long-term career with the industry leader in community association management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.