Community & Office Experience Manager

Foundry Commercial; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Foundry Commercial in Raleigh, NC is seeking a Community Manager to serve as the go-to problem solver and experience creator for our Raleigh office. You will be the connector interfacing with clients and guests, delivering an exceptional experience and promoting Foundry culture day-to-day.

The role manages office operations, supports facilities and administrative tasks, and partners with leadership to achieve local business goals.

Qualifications

• Minimum of High School Diploma; Bachelor’s degree preferred.
• 2+ years of work experience in Sales, Hospitality, Customer Service or Business Operations.
• Professional demeanor, team player and passion for delighting customers.
• Extraordinary verbal and written communication skills.
• Self-starter who can work independently and take ownership.
• High hustle quotient: willing to get your hands dirty as necessary to move quickly and get things done.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Basic knowledge of InDesign, Illustrator or Canva a plus.
• Business and financial acumen to understand/provide context for decisions; ability to influence and challenge decisions as appropriate

Responsibilities

• Provides an outstanding experience to both internal and external customers and acts as a cultural steward to enhance the Foundry office and brand.
• Maintains the reception area ensuring a professional image through both phone and in-person contact with associates and guests.
• Identifies and resolves associate and guest issues with friendliness and patience.
• Partner with Raleigh office leadership to achieve business objectives and local initiatives in the areas of Facilities, Accounting, Human Capital, and Marketing.
• Works with event teams in office to plan and coordinate engaging associate events.
• Recommends and implements office standards and procedures to create efficiency and experience.
• Processes commission vouchers and supports commission tracking and reporting activities.
• Assists brokerage professionals with administrative tasks related to listings, transactions, presentations, and client deliverables.
• Provides administrative and operational support to the Property Management team during periods of increased activity or workflow demands.
• Responsible for creating and dispersing office-wide associate communications.
• Oversees the purchase and management of office supplies, furniture, and office equipment.
• Completes a variety of administrative tasks for the Raleigh leadership team including completing expense reports and arranging travel plans.
• Supervises vendor relationships for the maintenance of office, technology, and other equipment.
• Responsible for the facilities day-to-day operations (such as distributing building and security access, etc.).
• Liaison with the building property management team for office operations and maintenance

Skills

Verbal communication

Written communication

Customer service

Office software

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office Suite

InDesign

Illustrator

Canva

Job description

Foundry Commercial in Raleigh, NC is seeking a Community Manager to serve as the go-to problem solver and experience creator for our Raleigh office. You will be the connector interfacing with clients and guests, delivering an exceptional experience and promoting Foundry culture day-to-day.

The role manages office operations, supports facilities and administrative tasks, and partners with leadership to achieve local business goals.