Office Manager

Foundry Commercial; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Foundry Commercial in Raleigh, NC is seeking a Community Manager to serve as the go-to problem solver and experience creator for our Raleigh office. You will be the connector interfacing with clients and guests, delivering an exceptional experience and promoting Foundry culture day-to-day.

The role manages office operations, supports facilities and administrative tasks, and partners with leadership to achieve local business goals.

Qualifications

• Minimum of High School Diploma; Bachelor’s degree preferred.
• 2+ years of work experience in Sales, Hospitality, Customer Service or Business Operations.
• Professional demeanor, team player and passion for delighting customers.
• Extraordinary verbal and written communication skills.
• Self-starter who can work independently and take ownership.
• High hustle quotient: willing to get your hands dirty as necessary to move quickly and get things done.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Basic knowledge of InDesign, Illustrator or Canva a plus.
• Business and financial acumen to understand/provide context for decisions; ability to influence and challenge decisions as appropriate

Responsibilities

• Provides an outstanding experience to both internal and external customers and acts as a cultural steward to enhance the Foundry office and brand.
• Maintains the reception area ensuring a professional image through both phone and in-person contact with associates and guests.
• Identifies and resolves associate and guest issues with friendliness and patience.
• Partner with Raleigh office leadership to achieve business objectives and local initiatives in the areas of Facilities, Accounting, Human Capital, and Marketing.
• Works with event teams in office to plan and coordinate engaging associate events.
• Recommends and implements office standards and procedures to create efficiency and experience.
• Processes commission vouchers and supports commission tracking and reporting activities.
• Assists brokerage professionals with administrative tasks related to listings, transactions, presentations, and client deliverables.
• Provides administrative and operational support to the Property Management team during periods of increased activity or workflow demands.
• Responsible for creating and dispersing office-wide associate communications.
• Oversees the purchase and management of office supplies, furniture, and office equipment.
• Completes a variety of administrative tasks for the Raleigh leadership team including completing expense reports and arranging travel plans.
• Supervises vendor relationships for the maintenance of office, technology, and other equipment.
• Responsible for the facilities day-to-day operations (such as distributing building and security access, etc.).
• Liaison with the building property management team for office operations and maintenance

Skills

Verbal communication

Written communication

Customer service

Office software

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office Suite

InDesign

Illustrator

Canva

Job description

Launched nearly 19 years ago, Foundry Commercial was created to be a different kind of real estate company. Our motto – “It’s Personal” – rings true in everything we do… we value authentic human experiences. At Foundry Commercial, there is a strong sense of community. From wellness fairs to ugly Christmas sweater parties to company fundraisers, Foundry associates lean in to support one other and the causes that are important to us. We bring a sense of teamwork, collegiality, and diversity to all that we do. At the heart of it all is trust and respect. These two things drive everything else. We have built a place where people truly know each other, celebrate together, learn together, and live life alongside each other.

Position Description:

Currently, we are seeking a Community Manager to join the Foundry Commercial team in Raleigh, NC. The Community Manager is the go-to problem solver, momentum driver, and experience creator for our associates in the Foundry Raleigh office. This role will be the connector and individual who interfaces with clients and guests, providing an exceptional experience.

The Community Manager will be an integral part of running and managing the day-to-day office needs of our office. This individual will be responsible for promoting and maintaining the Foundry culture and managing the operations of our Raleigh office.

You will be successful in this role if:

• No associate request is too big or too small for you to handle
• You are comfortable with meeting challenges through creative brainstorming and action
• You are energized by people and work well in a collaborative team environment
• You can identify opportunities to improve efficiency
• Your attention to detail is something people rave about
• You are resilient
• You know professional growth only comes from embracing challenging and unpredictable days
• You are willing to get your hands dirty one minute and think big picture the next
• You enjoy being a tour guide within and outside of the office

Essential Job Functions:

• Provides an outstanding experience to both internal and external customers and acts as a cultural steward to enhance the Foundry office and brand
• Maintains the reception area ensuring a professional image through both phone and in-person contact with associates and guests
• Identifies and resolves associate and guest issues with friendliness and patience
• Partner with Raleigh office leadership to achieve business objectives and local initiatives in the areas of Facilities, Accounting, Human Capital, and Marketing
• Works with event teams in office to plan and coordinate engaging associate events
• Recommends and implements office standards and procedures to create efficiency and experience
• Processes commission vouchers and supports commission tracking and reporting activities.
• Assists brokerage professionals with administrative tasks related to listings, transactions, presentations, and client deliverables.
• Provides administrative and operational support to the Property Management team during periods of increased activity or workflow demands.
• Responsible for creating and dispersing office-wide associate communications
• Oversees the purchase and management of office supplies, furniture, and office equipment
• Completes a variety of administrative tasks for the Raleigh leadership team including completing expense reports and arranging travel plans
• Supervises vendor relationships for the maintenance of office, technology, and other equipment
• Responsible for the facilities day-to-day operations (such as distributing building and security access, etc.)
• Liaison with the building property management team for office operations and maintenance

Education and Experience Requested:

• Minimum of High School Diploma. Bachelor’s degree preferred
• 2+ years of work experience in Sales, Hospitality, Customer Service or Business Operations
• Professional demeanor who is a team player and has passion for delighting customers
• Extraordinary verbal and written communication skills
• Self-starter who can work independently and take ownership of their work
• High hustle quotient: willing to get your hands dirty as necessary to move quickly and get things done
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
• Basic knowledge of InDesign, Illustrator or Canva a plus
• Business and financial acumen to understand/provide context for decisions; ability to influence and challenge decisions as appropriate

Foundry Commercial is an Equal Opportunity Employer

Foundry Commercial is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Foundry Commercial to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited.