Community Manager - US

SpotDraft; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

SpotDraft is seeking a Community Manager to scale its global community, turning engaged users into an activation engine that drives retention, expansion, and pipeline. You will partner closely with the CMO and leadership to demonstrate revenue impact through scalable programs and influencer engagement.

The role emphasizes building a cross-functional operating model, designing high-value events and roundtables for senior in-house lawyers, and creating KPI-driven programs across regions.

Qualifications

• 4+ years in Community, Growth, events or Customer Marketing roles within B2B SaaS, with a proven record of scaling a community.
• Experience building communities for professional audiences, ideally in-house legal, legal ops, procurement, or other complex business functions.
• Commercial measurement. You’ve set community KPIs and tied them to activation, retention, expansion, and pipeline, not just member counts and engagement.
• Event instincts. You know how to design roundtables, dinners, and flagship moments that senior in-house lawyers show up to and remember.
• Bias for action. You have strong project management skills, you ship fast, iterate on feedback, and pair creative instincts with precise execution.
• Cross-functional operator. You’re comfortable working with Product, Sales, CS, and Brand across regions in a fast-moving environment.
• AI literacy. You use modern tools (Claude, ChatGPT, etc.) to run programs at scale and move faster.

Responsibilities

• Community Strategy: Define SpotDraft’s community strategy, starting in North America, with a blueprint that scales globally.
• Influencers, Champions & Power Users: Identify and empower standout legal influencers and customers through champion programs and engagement strategies.
• Programs & Events: Launch and run virtual programs, including GC and legal ops roundtables, city meetups, and industry moments.
• Operating Model: Build the tools, platforms, and processes needed to run community programs at scale across regions.
• Measurement: Build frameworks that connect community activity to activation, retention, expansion, and revenue.

Skills

Community growth

Event design

Cross-functional collaboration

AI literacy

Project management

B2B SaaS knowledge

Tools

Claude

ChatGPT

Job description

About the Opportunity

We’re looking for a Community Manager to scale the SpotDraft Community globally. Hundreds of legal and legal ops teams already run their contracting on SpotDraft. Your job is to turn them into a network that drives activation, retention, expansion, and pipeline. You’ll work closely with the CMO and their leadership teamIf you’ve scaled a community to something people actually want to belong to, and you can show what it did for revenue, this is it.

Requirements

• 4+ years in Community, Growth, events or Customer Marketing roles within B2B SaaS, with a proven record of scaling a community.

• Experience building communities for professional audiences, ideally in-house legal, legal ops, procurement, or other complex business functions.

• Commercial measurement. You’ve set community KPIs and tied them to activation, retention, expansion, and pipeline, not just member counts and engagement.

• Event instincts. You know how to design roundtables, dinners, and flagship moments that senior in-house lawyers show up to and remember.

• Bias for action. You have strong project management skills, you ship fast, iterate on feedback, and pair creative instincts with precise execution.

• Cross-functional operator. You’re comfortable working with Product, Sales, CS, and Brand across regions in a fast-moving environment.

• AI literacy. You use modern tools (Claude, ChatGPT, etc.) to run programs at scale and move faster.

What you’ll own

• Community Strategy: Define SpotDraft’s community strategy, starting in North America, with a blueprint that scales globally. Every online and offline initiative should tie back to growth and retention in priority segments.

• Influencers, Champions & Power Users: Identify and empower standout legal influencers and customers through champion programs and engagement strategies Turn them into references, speakers, and a direct product feedback loop.

• Programs & Events: Launch and run virtual programs, including GC and legal ops roundtables, city meetups, and presence around industry moments like CLOC. Partner and become a part of the incredible events team and muscle of SpotDraft and Beacon.

• Operating Model: Build the tools, platforms, and processes needed to run community programs at scale across regions.

• Measurement: Build frameworks that connect community activity to activation, retention, expansion, and revenue, and report on them to leadership.

Why SpotDraft?

• Brilliant teammates—Work with some of the sharpest minds in legal tech.

• Expand your network—Interact with top founders, investors, and industry leaders.

• Real impact—Take ownership of projects and see your work in action.

• Big goals, bold moves—We trust you to deliver, innovate, and push boundaries.

Our Core Values

• Our business is to delight Customers

• Be Transparent. Be Direct

• Be Audacious

• Outcomes over everything else

• Elevate each other

• Be Passionate. Take Ownership.

• Be 1% better every day

All candidates’ personal data shared during the recruitment process will be handled with utmost confidentiality and used solely for hiring purposes, in line with applicable data protection regulations.

*SpotDraft is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status