Community Manager - Property Operations & Leasing Lead

Volunteer Properties; Clarksville (TN); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Advancement opportunities

Job summary

Volunteer Properties is a full-service property management company operating across Tennessee, Kentucky, and Georgia. The Community Manager role oversees daily operations, leasing performance, rent collection, resident relations, financial oversight, and maintenance coordination, leading the on-site team to deliver exceptional service.

This position emphasizes regulatory compliance, strong owner and resident relations, and represents the organization professionally within the community, while

Qualifications

• Previous property management experience is required.
• Experience with OneSite and KNOCK is preferred.
• Strong leadership, organization, and communication skills.
• Ability to manage time effectively and handle multiple priorities.
• Proficiency in property management software, Microsoft Office Suite, and digital tools.
• High school diploma or equivalent required; college degree a plus.
• Must pass background and drug screening.
• Must be able to provide proof of valid vehicle insurance.
• Valid Driver's License and reliable transportation

Responsibilities

• Lead and support leasing initiatives to maintain or exceed occupancy goals.
• Supervise, motivate, and develop on-site staff to promote excellent customer service and operational efficiency.
• Serve as the primary liaison between the organization, community staff, residents, and vendors.
• Foster a positive team environment that motivates staff and encourages professional growth.
• Represent the property and the organization with professionalism at all times.
• Monitor operating expenses to ensure the community meets financial and budget goals.
• Provide explanations for budget variances and complete monthly financial reporting as required by upper management.
• Collect rent and manage delinquent accounts, including coordinating the eviction process in accordance with company procedures and legal guidance.
• Ensure all resident charges, rent increases and financial transactions are accurately processed in the property management system.
• Execute marketing strategies to attract prospective residents and retain current residents.
• Process applicant screenings and manage the leasing lifecycle, including move-ins, move-outs, and lease renewals
• Maintain strong, positive relationships with residents to promote a welcoming living environment while enforcing lease agreements and community policies
• Build relationships with prospects and residents to strengthen community engagement and reputation
• Coordinate and oversee maintenance operations to ensure service requests are completed efficiently and to established standards
• Conduct regular property inspections to maintain curb appeal and ensure safety and quality standards are met
• Implement maintenance workflows that support productivity and resident satisfaction
• Upon approval by owners, monitor contract expirations with vendors and subcontractors and ensuring quality services are delivered in a timely and cost-effective manner
• Develop and maintain relationships with vendors and community partners to support property operations
• Stay informed on local market trends to ensure competitive positioning and effective leasing strategies
• Maintain accurate records and documentation including resident files, financial reports, renewals, and service requests in the company's property management systems
• Ensure compliance with Fair Housing laws, local regulations, company policies, and safety standards
• Complete additional administrative and operational tasks as assigned
• Ability to respond to community needs outside of standard working hours when necessary
• Prolonged periods of sitting while using standard office and computer equipment
• Ability to walk the property regularly for inspections and resident engagement
• Ability to climb stairs, stand, and walk for extended periods during property tours and inspections

Skills

Leadership

Communication

Organization

Time management

Customer service orientation

Education

High school diploma or equivalent

College degree a plus

Tools

OneSite

KNOCK

Microsoft Office

Job description

Volunteer Properties is a full-service property management company operating across Tennessee, Kentucky, and Georgia. The Community Manager role oversees daily operations, leasing performance, rent collection, resident relations, financial oversight, and maintenance coordination, leading the on-site team to deliver exceptional service.

This position emphasizes regulatory compliance, strong owner and resident relations, and represents the organization professionally within the community, while