Community Manager - Portfolio

Associa; Havre de Grace (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited bonuses

Health insurance

Paid vacation

Flexible schedule

Retirement plan

Job summary

Associa is seeking a dedicated Community Association Manager (Portfolio) to support multiple HOAs in Havre de Grace, MD. The role focuses on governance, budget oversight, and high-level coordination with boards, attorneys, auditors, and vendors.

The position offers an opportunity to contribute to community quality of life with flexible scheduling, health benefits, and a retirement plan, while aiming for strong resident satisfaction.

Qualifications

• HOA/Community Association management experience preferred.
• Must have CAI certification or training; provide proof with resume.

Responsibilities

• Ensure Board policies, resolutions and goals are carried out.
• Be knowledgeable of Governing Documents, Rules & Regulations, and general legal requirements.
• Provide excellent customer service to homeowners and Boards; maintain open communication.
• Be on-call for after-hours emergencies.
• Assist Board with annual budget preparation and daily budget implementation.
• Manage invoices, vendor bids, and payment timelines.
• Coordinate services (landscaping, snow, trash, insurance, pool, etc.).
• Attend Board meetings and prepare agendas and reports for Board packets.
• Coordinate with attorneys, auditing firms, and engineering firms.

Skills

Microsoft Office

Customer service

Communication

Organization

Education

CAI CMCA certification or higher

Driver's license

CAI AMS certificate

CAI PCAM certificate

High school diploma or equivalent

Tools

Microsoft Excel

Google Workspace (Gmail, Drive, Sheets)

Adobe

Job description

Community Association Manager (Portfolio)-Provide high-level support and management to assigned community associations. Work closely with the board of directors of multiple community homeowners' associations (HOAs) to address and react to the needs of the communities in accordance with the association's governing documents and the company policy.

We are a fast-growing company that is taking a new approach to HOA management throughout the United States. We are committed to providing our community associations with the best service in the industry. Our office staff is close and friendly. We are searching for a dedicated individual to join our office family who will help maintain the best quality of life for our team members, homeowners, and residents.

Salary and Benefits:

UNLIMITED BONUSES IN ADDITION TO SALARY!!! SOME TEAM MEMBERS HAVE EXCEEDED $500 PER PAY BASED ON INTERACTION REVIEWS.

Starting annual salary is based on experience. We offer health insurance, paid vacation, FLEX work schedule, and retirement plan.

Additional Responsibilities:

• Assure that the policies, resolutions, and goals of the Board are carried out
• Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners, and Board of Trustees
• Be available to be on-call to handle after-hours emergencies
• Provide input and assist the Board with the preparation of the Association's annual budget
• Be responsible for the daily implementation of the annual budget, perform general financial management and record-keeping
• Coordinate receipt and review of invoices for services and ensure timely payment of bills
• Assist Association on collection matters and monitor maintenance fee accounts
• Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
• Manage bid process, review bid spec proposals, and comparison spreadsheets, and make board recommendations as appropriate.
• Conduct regular property inspections to ensure compliance with Association Rules and Regulations.
• Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings
• Prepare Board meeting agenda, monthly management report, and all other reports and material needed for Board Packet; distribute in advance of the meeting
• Coordinate activities of association professionals including attorneys, auditing firms, and engineering firms
• Act as the liaison for designated committees
• Provide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquiries and respond accordingly or direct to the appropriate party.
• Attend regular Membership meetings

Skills and Ability Requirements:

• Demonstrates advanced knowledge of Microsoft Office: Excel, Word; and Adobe
• Effective written and verbal communication skills
• Strong customer service, communication, and interpersonal skills
• Action and results-oriented, enthusiastic
• Excellent organizational skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Positive, can-do attitude with a commitment to excellence
• Ability to meet stringent deadlines
• Lift up to 50lbs
• Ability to operate in a fast-paced environment and multi-task.

Education:

• High school or equivalent (Required)

Experience:

• HOA Management (not rental management): 2 years (Required)

License/Certification:

• Driver's License (Required)
• CAI CMCA Certificate or higher (Required)
• CAI AMS Certificate (Preferred)
• CAI PCAM Certificate (Preferred)

Requirements

PREFERRED Experience Requirement:

If Applicable, please list your CAI certification(s) and CAI number in your resume.

• At least two (2) years of COMMUNITY ASSOCIATION-related experience. Experience must be with a Homeowners Association or Condominium Association governed directly by a Board of Directors and outlined clearly in your resume. Please list community names in your resume.
• Community Association Institute (CAI) certification or training – Please list on your resume with proof of certification or training. Please submit a copy of certification or training with your resume

Additional Education/ Experience Requirements:

• Other Property Management/ Association/ Real Estate experience is a plus.
• Excellent word processing and computer skills required
• Experience using Google applications, Gmail, Google Docs, Google Drive, and Google Sheets are beneficial.
• Must have valid driver's license
• Must be able to work independently with a strong work ethic

Schedule:

• Evenings as needed
• Monday to Friday

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

EEO is the Law