Senior Community Association Manager

Associa; Lake Forest (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

Associa is seeking an on-site Community Manager III to oversee a portfolio of associations. You will supervise operations, work with homeowners and boards, and manage budgets and vendor relationships in a fast-paced environment.

Ideal candidates have 3–5 years of community association experience, an associates degree (bachelors preferred), and strong communication, time-management, and conflict-resolution skills. Travel and overtime may be required. Full-time benefits included.

Qualifications

• Associates degree required.
• Bachelor's degree preferred for advanced roles.
• 0–3 years of management or supervisory experience.
• 3–5 years of Community Association experience.
• Industry certifications and location license may be required.
• Willingness to travel and work in non-typical office environments.

Responsibilities

• Supervise operation and administration of the Association per policy and procedures.
• Act as liaison with the Association Board of Directors and homeowners as needed.
• Perform administrative and management duties as directed by the Board.
• Develop and utilize community management tools and budgets.
• Review monthly financials and report to the Board.
• Oversee capital expenditures and maintenance to preserve community quality.
• Monitor delinquency rates and collections for the portfolio.
• Attend Board meetings and community events as required.
• Maintain files and assist with architectural reviews and inspections.
• Oversee vendor management and staff performance as contracted.

Skills

Communication

Conflict resolution

Time management

Detail oriented

Team player

Self-motivated

Proactive

Professional communication

Education

Associates Degree

Bachelors Degree Preferred

Tools

Microsoft Office

Job description

A Community Manager III (On-Site/Portfolio Community Manager) is responsible for providing the
overall supervision of assigned community association(s). The Community Manager III interacts with
internal and external customers including homeowners, vendors, board members and committee
members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch
office.

• Supervise the operation and administration of the Association in accordance with management
  agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners
  as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors
  and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such
  as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes,
  committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the
  association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and
  committees regarding major capital expenditures as required to maintain the desired
  community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as
  necessary
• Responsible for maintenance of C3 data base, including updating resident information
• Responsible for routine and special project vendor management including procurement as well
  as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for six consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation:

$85-90k Salary- depending on experience

Employment Type:

Full Time

Location:

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how
  those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
  at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Associates Degree Required
• Bachelors Degree Preferred
• 0 – 3 years of Management and/or Supervisory experience
• 3 – 5 years of Community Association experience
• Industry Specific Certificatio
• Location Specific License
• Travel may be required
• Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities
  and outside activities.
• Overtime may be required
• Frequent social interaction

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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