Community Manager — Luxury Apartments & Resident Experience

AvalonBay Communities; Annapolis (MD); On-site; USD 80,000 - 114,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Housing discounts

Job summary

Vivmark Residential in Annapolis, MD is seeking a Community Manager to lead our leasing team and elevate resident experiences. You will oversee office operations, leasing, resident relations, and partner with maintenance to ensure service quality and financial performance.

You will manage the budget, drive revenue, control expenses, and develop staff to deliver exceptional customer service. This role requires 5+ years of multi-family or related property management experience and 2+ years of

Qualifications

• 5+ years of multi-family or related property management experience.
• 2+ years of people management experience.
• Experience managing community operations and financial performance.
• Ability to use data/reports to improve customer service and revenue.

Responsibilities

• Oversee all office operations, including leasing and resident relations.
• Partner with maintenance teams to ensure service quality and safety.
• Ensure financial performance goals are met and budgets are managed.
• Lead and develop staff to deliver exceptional customer service.

Skills

Property management

People management

Budget management

Customer service

Data analysis

Negotiation

Crisis management

Staff development

Education

High School diploma

Bachelor’s degree preferred

Job description

Vivmark Residential in Annapolis, MD is seeking a Community Manager to lead our leasing team and elevate resident experiences. You will oversee office operations, leasing, resident relations, and partner with maintenance to ensure service quality and financial performance.

You will manage the budget, drive revenue, control expenses, and develop staff to deliver exceptional customer service. This role requires 5+ years of multi-family or related property management experience and 2+ years of