Community Manager: Leasing & Resident Experience Lead

ADP, Inc.; Union City (CA); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Company Health Coverage

401(k) Matching

Flexible Spending Account

Life Insurance

Paid Time Off

Paid Holidays

Employee Assistance Plan

Employee Discounts

Job summary

IEC Property Services Corporation is seeking a proactive Community Manager to oversee a 60-unit property in Union City, CA. You will direct daily operations, leasing, vendor relations, and staff oversight, ensuring excellent resident service and on-budget performance.

The role emphasizes fair housing compliance, strong communication, and hands-on site management. A multi-year background in property management and proficiency with Yardi Voyager/RealPage are preferred.

Qualifications

• A minimum of two years of multi-family property management experience.
• Working knowledge of property management, California, and local laws.
• Strong Microsoft Office and property management software skills, Yardi Voyager and RealPage experience preferred.
• Excellent problem solving, multi-tasking, and organizational skills.
• Ability to empathize with residents and staff, while still enforcing community rules and policies.
• Must work well with others.
• Strong communication ability, both verbally and in writing. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from residents, vendors, government officials, and the public.
• A high school diploma or equivalent. College degree a plus.
• Valid driver’s license.
• Must be available for a schedule of Monday through Friday, 9AM to 6PM

Responsibilities

• Market and lease available apartments using honed leasing skills, in full compliance with fair housing laws.
• Pre-lease units and maintain a working waitlist of prospective residents.
• Provide a high level of customer service and connect with residents.
• Collect and deposit rent, late fees, and deposits using Yardi software.
• Market available units daily on Craigslist and other approved marketing sites
• Screen and qualify prospective residents.
• Prepare vacant units for rental, including renovation oversight.
• Enter traffic, applications, leases, notices, work orders, etc. into Yardi Voyager each business day.
• Provide status and suggested strategies to Regional Manager to ensure good communication and smooth property operations.
• Maintain organized, comprehensive unit files including leases, communications, work orders, etc.
• Bid and negotiate service contracts, procuring all necessary building supplies, managing maintenance staff, and vendor relationships.
• Perform necessary maintenance and ordinary repairs. Oversee general cleaning of the building and grounds.
• Manage property expenditures in accordance with budget.
• Respond to all resident requests or complaints in a timely, efficient, and courteous manner.
• Serve as the employer's representative to enforce rules governing the premises and report unusual resident problems or behavior to the immediate supervisor.
• All other duties as assigned.

Skills

Property management

Communication

Organizational skills

Problem solving

Teamwork

Written communication

Education

High school diploma or equivalent

College degree a plus

Tools

Yardi Voyager

RealPage

Microsoft Office

Job description

IEC Property Services Corporation is seeking a proactive Community Manager to oversee a 60-unit property in Union City, CA. You will direct daily operations, leasing, vendor relations, and staff oversight, ensuring excellent resident service and on-budget performance.

The role emphasizes fair housing compliance, strong communication, and hands-on site management. A multi-year background in property management and proficiency with Yardi Voyager/RealPage are preferred.