Community Manager — Growth & Resident Experience

The NRP Group LLC; Sutton (AK); On-site; USD 60,000 - 90,000; Full time

Job summary

The NRP Group LLC in Sutton Flats is seeking a Community Manager to lead daily apartment operations, maximize NOI, and ensure exceptional resident service under the guidance of the Regional Property Manager.

You will supervise a property team, manage budgets, oversee rent collection, and coordinate capital improvements while maintaining compliance with Fair Housing and occupancy guidelines.

Qualifications

• Education: High School Diploma or equivalent, Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred
• Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
• Technical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred
• Other Requirements: Reliable transportation for essential job functions

Responsibilities

• Oversee all financial performance of the property and work towards achieving budgeted NOI
• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection
• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities
• Develop cost saving strategies in an effort to reduce budgeted expenses
• Create annual operating budget and business plan with Accounting team and Regional Property Manager
• Review financial statements in a timely fashion, working closely with the property accounting team members
• Prepare variance report on a monthly basis
• Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
• Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
• Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
• Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
• Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions
• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge
• Evaluate and make recommendations for rental pricing
• Monitor daily move-in/move-out property status reports and manage the monthly renewal process
• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
• Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions
• Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Maintain passing e-shop, phone shop, and physical shop scores

Skills

Property management

Supervisory experience

Tax Credit knowledge

Microsoft Office

Yardi experience

Education

High School Diploma or equivalent

Bachelor’s degree or CPM preferred

TCS or HCCP designation preferred

Tools

Yardi software

Microsoft Office

Job description

The NRP Group LLC in Sutton Flats is seeking a Community Manager to lead daily apartment operations, maximize NOI, and ensure exceptional resident service under the guidance of the Regional Property Manager.

You will supervise a property team, manage budgets, oversee rent collection, and coordinate capital improvements while maintaining compliance with Fair Housing and occupancy guidelines.