Community Manager: Build Stable Homes & Strong Communities

Volunteers of America Eastern Washington; Spokane (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Life insurance

Long-term disability

Paid time off

Holidays

403(b) retirement plan

PSLF eligible employer

Training & growth

Job summary

Volunteers of America Eastern Washington is seeking a Community Manager to lead operations at affordable and supportive housing in Spokane. You will manage daily housing operations, leasing processes, and resident services, ensuring compliance and fostering a safe, welcoming community.

Ideal candidates have experience in housing operations, apartment management, resident services, or related fields and are passionate about helping residents achieve housing stability and long-term success.

Qualifications

• High school diploma or GED equivalent.
• Valid driver's license and reliable transportation.
• Ability to maintain required automobile insurance.
• Ability to successfully complete background screening requirements.
• Must be at least 21 years old.
• Experience in property management, housing programs, leasing, customer relations, hospitality, social services, or a related field.
• Strong organizational, communication, conflict-resolution, and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Overseeing daily operations of residential housing communities.
• Facilitating applicant intake, leasing activities, renewals, and move-in coordination.
• Ensuring adherence to affordable housing guidelines and funding requirements.
• Managing resident records, certifications, and required documentation.
• Conducting unit inspections and collaborating with maintenance teams on repair needs.
• Monitoring rent collection and maintaining accurate occupancy and financial records.
• Responding to resident concerns and navigating tenancy-related issues with professionalism.
• Partnering with case managers, supportive services staff, and community resources to help residents maintain stable housing and achieve their goals.
• Supporting housing retention efforts and promoting successful tenancy.
• Maintaining attractive, safe, and compliant properties that residents are proud to call home.
• Supporting community-building efforts that encourage stability, connection, and resident engagement.

Skills

Property management

Customer service

Communication

Organizational skills

Conflict resolution

Housing programs experience

Education

High school diploma or GED equivalent

Tools

CAM

CPM

ARM

Compliance tracking systems

Property management software

Job description

Volunteers of America Eastern Washington is seeking a Community Manager to lead operations at affordable and supportive housing in Spokane. You will manage daily housing operations, leasing processes, and resident services, ensuring compliance and fostering a safe, welcoming community.

Ideal candidates have experience in housing operations, apartment management, resident services, or related fields and are passionate about helping residents achieve housing stability and long-term success.