Community Manager – Supportive Housing

Volunteers of America Eastern Washington; Spokane (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Life insurance

Long-term disability

Paid time off

Holidays

403(b) retirement plan

PSLF eligible employer

Training & growth

Job summary

Volunteers of America Eastern Washington is seeking a Community Manager to lead operations at affordable and supportive housing in Spokane. You will manage daily housing operations, leasing processes, and resident services, ensuring compliance and fostering a safe, welcoming community.

Ideal candidates have experience in housing operations, apartment management, resident services, or related fields and are passionate about helping residents achieve housing stability and long-term success.

Qualifications

• High school diploma or GED equivalent.
• Valid driver's license and reliable transportation.
• Ability to maintain required automobile insurance.
• Ability to successfully complete background screening requirements.
• Must be at least 21 years old.
• Experience in property management, housing programs, leasing, customer relations, hospitality, social services, or a related field.
• Strong organizational, communication, conflict-resolution, and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Overseeing daily operations of residential housing communities.
• Facilitating applicant intake, leasing activities, renewals, and move-in coordination.
• Ensuring adherence to affordable housing guidelines and funding requirements.
• Managing resident records, certifications, and required documentation.
• Conducting unit inspections and collaborating with maintenance teams on repair needs.
• Monitoring rent collection and maintaining accurate occupancy and financial records.
• Responding to resident concerns and navigating tenancy-related issues with professionalism.
• Partnering with case managers, supportive services staff, and community resources to help residents maintain stable housing and achieve their goals.
• Supporting housing retention efforts and promoting successful tenancy.
• Maintaining attractive, safe, and compliant properties that residents are proud to call home.
• Supporting community-building efforts that encourage stability, connection, and resident engagement.

Skills

Property management

Customer service

Communication

Organizational skills

Conflict resolution

Housing programs experience

Education

High school diploma or GED equivalent

Tools

CAM

CPM

ARM

Compliance tracking systems

Property management software

Job description

Description

Support Housing Stability. Strengthen Communities. Change Lives. VOA is hiring a Community Manager to lead operations at affordable and supportive housing communities in Spokane.

This position is ideal for someone with a background in housing operations, apartment management, resident services, leasing, hospitality, customer care, or community development and someone who enjoys creating welcoming environments where people can thrive.

As a Community Manager, you'll play a key role in maintaining quality housing, supporting resident success, ensuring regulatory compliance, and fostering positive community engagement. You'll work closely with residents, maintenance staff, and service providers to create a safe, respectful, and well-managed living environment. Beyond property operations, you'll help support individuals and families working toward housing stability by creating communities that promote long-term success, dignity, and belonging.

Requirements

What You'll Be Responsible For

• Overseeing daily operations of residential housing communities
• Facilitating applicant intake, leasing activities, renewals, and move-in coordination
• Ensuring adherence to affordable housing guidelines and funding requirements
• Managing resident records, certifications, and required documentation
• Conducting unit inspections and collaborating with maintenance teams on repair needs
• Monitoring rent collection and maintaining accurate occupancy and financial records
• Responding to resident concerns and navigating tenancy-related issues with professionalism
• Partnering with case managers, supportive services staff, and community resources to help residents maintain stable housing and achieve their goals
• Supporting housing retention efforts and promoting successful tenancy
• Maintaining attractive, safe, and compliant properties that residents are proud to call home
• Supporting community-building efforts that encourage stability, connection, and resident engagement

Qualifications

• High school diploma or GED equivalent
• Valid driver's license and reliable transportation
• Ability to maintain required automobile insurance
• Ability to successfully complete background screening requirements
• Must be at least 21 years old
• Experience in property management, housing programs, leasing, customer relations, hospitality, social services, or a related field
• Strong organizational, communication, conflict-resolution, and customer service skills
• Ability to manage multiple priorities while maintaining attention to detail

Preferred Experience

Additional qualifications that will help you stand out:

• Knowledge of HUD, LIHTC, Section 8, or other affordable housing programs
• CAM, CPM, ARM, or similar industry certifications
• Experience working within supportive housing, behavioral health, homelessness services, or community-based programs
• Familiarity with property management software and compliance tracking systems

Who Excels in This Role?

Successful Community Managers combine strong operational skills with a people-centered approach. They are adaptable, dependable, and comfortable balancing accountability with empathy. They understand that quality property management and resident success go hand in hand and are committed to helping individuals and families build and maintain stable housing while fostering a strong sense of community.

Pay & Benefits

$25.00 per hour

Our Comprehensive Benefits Package Includes

• 100% employer-paid medical, dental, and vision coverage (estimated annual value of $12,000-$15,000)
• Employer-paid life insurance and long-term disability coverage
• Generous paid time off, including vacation and sick leave
• Eight paid holidays plus up to five floating holidays
• 403(b) retirement savings plan
• Public Service Loan Forgiveness (PSLF) eligible employer
• Ongoing training, career development, and growth opportunities
• The opportunity to be part of a mission-driven organization making a lasting difference in our community

Join VOA and help create safe, quality housing where individuals and families can build a stronger future.