Community Manager - Affordable Housing & Resident Experience

Woda Cooper Companies, Inc.; Rock Creek (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Short Term Disability and Life Ins.

401k with Company Match

100% Employee-Owned Company with ESOP

12 Days Paid Time Off

8 Holidays & 2 Floating Holidays

Job summary

Woda Cooper Companies, Inc. seeks a Community Manager for Majors Crossing in Rock Creek, OH. You will oversee leasing, resident relations, compliance, and financial performance at a 32-hour-per-week, full-time site.

Lead a team, coordinate with regional support, and ensure excellent service in a quality affordable housing environment. You will manage budgets, reporting, and property operations, ensuring compliance with SHFA and investor requirements.

Qualifications

• Experience in affordable housing programs (LIHTC, Section 8, HUD preferred).
• Experience with property management software is a plus.
• Familiarity with Fair Housing laws preferred.

Responsibilities

• Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
• Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.
• Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.
• Maintain confidentiality at all times related to prospect or resident information.
• Maintain secure handling of rents and all monies on site, daily deposits and record keeping.
• Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.
• Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.
• Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
• Administer the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.
• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.
• Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.
• Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.
• Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.
• Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations and forward them to the Regional Manager for approval.
• Maintain a constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.
• Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.
• Read and be familiar with policies and procedures.
• Respond to e-mail promptly.
• Take required and assigned training courses in a timely manner.
• Learn and be able to function within company-related software.
• Respond to any after hours and weekend emergencies that may arise related to injuries or property damage.
• Effectively communicate with residents, associates and vendors.
• Dependable and able to report to work according to schedule and on time.
• Perform other related duties or training as assigned.

Skills

Customer service

Communication

Sales

Detail oriented

Team leadership

Property management knowledge

MS Office

Travel to locations

Education

High school diploma or GED

Tools

Property management software

Job description

Woda Cooper Companies, Inc. seeks a Community Manager for Majors Crossing in Rock Creek, OH. You will oversee leasing, resident relations, compliance, and financial performance at a 32-hour-per-week, full-time site.

Lead a team, coordinate with regional support, and ensure excellent service in a quality affordable housing environment. You will manage budgets, reporting, and property operations, ensuring compliance with SHFA and investor requirements.