Community Manager

Commerce, Inc.; Williamsport (Lycoming County); On-site; USD 28,000 - 40,000; Full time

Job summary

Covation Center in Williamsport, PA seeks a full-time Community Manager to grow our internal coworking community and expand our footprint in the local business network. The role focuses on outreach to members, potential program partners, and funding sources, while supporting events and the back-end of offerings.

You bring superb communication, self-motivation, and willingness to learn Airtable, Clickup, Go High Level, and Slack. This is a hands-on role in a small team wearing multiple hats.

Qualifications

• Bachelor's degree or commensurate work experience.
• Experience in Community Building or Coworking spaces.
• Background in B2B sales or business development.
• Knowledge of Coworking and Small Business Development.
• Ability to learn and use Airtable, Clickup, and Slack.

Responsibilities

• Conduct monthly check-ins with active members to understand their business goals and challenges.
• Foster partnerships by connecting members with potential collaborators or funders.
• Give personalized tours to illustrate Covation Center value to visitors.
• Track outreach activities and report monthly to the team.
• Support event planning and execution (minimal).
• Attend local business events to identify opportunities and strengthen relationships.
• Maintain a running list of contacts, referrals, and potential members.

Skills

Communication skills

Self-motivation

Tech savvy

Learn Airtable

Learn Clickup

Slack proficiency

Go High Level

Team player

Education

Bachelor's degree or commensurate work experience

Tools

Airtable

Clickup

Go High Level

Slack

Job description

Reports To:Operations Manager (primary) Executive Director (secondary)

Hours:Full time (40 hours)

Primary Focus:Outreach from Covation Center to Community and prospective members, potential program partners, and funding partners

Hourly Rate$25/hr

About you:

You are a unicorn. You're great with people. You're organized. You have strong instincts for outreach and sales, and an equal ability to make folks feel comfortable and cared for. You are intrinsically self-motivated and overjoyed to work with folks who communicate well and often. You don't miss the details, you're always thinking strategy and big picture, and you love to be part of a powerful team that gets things DONE.

About the role:

This is the role for a person we're not sure exists. Our Community manager manages growth and connections in our internal co-working community, and also spends time out in the community broadening The Covation Center's footprint, identifying possible partnerships and funding sources, and also supporting some of our offerings on the back end. If you have worked with a small business where a small team puts on many hats, and have thrived rather than shrinking, this may be the role for you.

Here's some of what you'll do:

• Conduct a brief intentional check-in with each active member at least once per month, so that you maintain a working knowledge of every active member's business, goals, current priorities, and challenges
• Connect members with others in the Covation Center ecosystem who may be able to partner, assist, or grow through the introduction
• Give tours that are compelling and personalized–every interaction is an opportunity to talk about how Covation fits the visitor's specific situation
• Follow up and track your outreach
• Using existing systems and infrastructure (spreadsheets, clickup, slack) to track inquiries and progress and report to the team on a monthly basis
• Support event planning and execution (minimal)
• Support educational events (minimal)
• Attend key external events including Chamber of Commerce meetings, Williamsport Business Association gatherings, and other relevant local business community events
• Attend external events with a specific goal, not just presence — identify potential members, deepen partner relationships, or gather intelligence on what the local business community needs
• Using existing systems and infrastructure (spreadsheets, clickup, slack) track and document each new contact, follow up promptly, and report to team monthly.
• Maintain and update a running list of community contacts, potential members, and referral sources
• Represent Covation's mission and programs accurately and compellingly in all external conversations

You Bring:

• Superlative communication skills, both written and verbal
• Strong self-motivation
• Enough tech savvy to learn Airtable, Clickup, communication in Go High Level, and Slack.
• The ability to learn and understand complex, diverse information
• An ethos of self-improvement/enrichment
• A heart for service and community
• The ability to bring suggestions to leadership for improvement of processes/systems
• Tireless follow-up both with our team internally and with potential partners externally
• Bachelor's degree or commensurate work experience
• A bent toward gathering images and short videos that capture impact in the community or reflect the work we do
• Able to identify strategic opportunities (beyond existing memberships)
• A background in Community Building or Coworking spaces
• A background in B2B sales or business development
• Existing knowledge of Coworking and Small Business Development

Additional Postings available from Covation Center