Community Coordinator

Commerce, Inc.; Williamsport (Lycoming County); On-site; USD 24,000 - 30,000; Part time

Job summary

Covation Center in Williamsport, PA seeks a Part-time Community Coordinator (24 hours/week) to enhance coworking member experiences and support in-house events. The role reports to the Operations Manager with a secondary Executive Director, offering a collaborative environment in a flexible workspace.

Key duties include onboarding new members, proactive member check-ins, and growing the coworking membership through personalized engagement and event coordination.

Responsibilities

• Maintain knowledge of each active member's business, goals, priorities, and challenges
• Conduct monthly check-ins with members in person, by phone, or by message
• Track insights from check-ins and connect members to resources or leadership
• Notice changes in member behavior and intervene to prevent lapses
• Ensure new members have a structured onboarding experience

Job description

Reports To:Operations Manager (primary) Executive Director (secondary)

Hours:Part-time (24 hours)

Primary Focus:Coworking membership experience, in-house event support

Rate of Pay$22/hr

Position: Community Coordinator

Core Responsibilities

Member Experience Ownership

• Maintain a working knowledge of every active member's business, goals, current priorities, and challenges
• Conduct a brief intentional check-in with each active member at least once per month — in person, by phone, or by message — not waiting for them to come to you
• Track what you learn from these check-ins so you can act on it: connect them to someone, recommend a resource, flag a need to leadership
• Notice and respond to changes in member behavior — reduced visits, disengagement from events, or signs of stress — before a membership lapses
• Ensure every new member has a structured onboarding experience: a welcome, an introduction to other members, an understanding of what Covation offers, and a reason to come back

Intentional Member Connection

• Make a minimum of two to three intentional member-to-member introductions per week — not general networking, but specific connections based on what you know about each person
• When making an introduction, explain why: what do these two people have in common, what could they learn from each other, or how could they support each other's business
• Track introductions you make and follow up to see if they connected — this is how you know whether your community-building activity is actually working
• Design events with connection as a goal, not just attendance — who specifically do you want to leave this event knowing each other better than when they arrived
• Create informal opportunities for members to interact: facilitated conversations, member spotlights, peer problem-solving sessions

Coworking Membership Growth

• Maintain an active awareness of potential coworking members in the Williamsport business community: freelancers, remote workers, consultants, early-stage entrepreneurs, and small business owners who need flexible workspace
• Use every external networking event as an opportunity to identify and follow up with potential members — attendance at events is not the goal, conversations and follow-through are
• Own the full membership pipeline: inquiry, tour scheduled, tour completed, follow-up sent, decision tracked
• Respond to all coworking inquiries within 24 hours
• Give tours that are compelling and personalized — not a walkthrough of the space, but a conversation about how Covation fits the visitor's specific situation
• Follow up with every tour within 48 hours with a personal message, not a generic email
• Track where every inquiry goes and why — converted, lost, or still in pipeline — so patterns become visible
• Report membership pipeline status to leadership monthly

Event & Program Coordination

• Coordinate logistics for all recurring community events including networking events, workshops, and business socials
• For each event, define in advance: what is the intended outcome, who is the target attendee, and what will make someone feel it was worth their time
• Manage speaker scheduling, room setup, registration, and attendee communications for all events
• Follow up with attendees after events — a brief personal message or connection goes further than a mass thank-you
• Track attendance and engagement across events and report monthly — not just headcounts, but whether the right people were in the room and what happened as a result
• Identify programming gaps: what does the community need that we're not currently offering, and what would bring in new faces

What This Role Does Not Include

• Marketing strategy, content creation, or social media management — that is owned by the Marketing Manager
• Program curriculum design or instructional delivery for Engage! MasterClass or other structured programs
• Grant writing, funder relationships, or compliance reporting
• Strategic organizational planning or financial decision-making
• Bookkeeping or formal financial management; expense tracking will be transferred to the incoming operations manager.

What Success Looks Like

• Every active member feels known — not just recognized — and can point to a specific way Covation has supported their business
• Members introduce each other and refer new members because the community has created real value for them
• Coworking membership grows consistently quarter over quarter through proactive outreach and a managed pipeline
• No inquiry goes unanswered within 24 hours and no tour lead goes uncontacted within 48 hours of their visit
• Events have clear intended outcomes and attendance trends upward over time
• Leadership receives a monthly report without having to ask for it
• Problems, at-risk memberships, and opportunities are flagged before leadership notices them
• The coworking space feels like a community, not just a room full of people working near each other
• Leadership spends less time managing community operations and more time on organizational strategy

Additional Postings available from Covation Center