Community Manager

District Offices; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Job summary

District Offices in Washington, DC is seeking a Community Manager to greet clients, manage front desk operations, and facilitate event planning and social media activities. The role involves coordinating administrative tasks, supporting AP/AR processes, and ensuring a professional, welcoming atmosphere.

You will work closely with sales and operations, handle vendor and visitor requests, and contribute to a high-energy coworking environment with strong communication, organizational, and

Qualifications

• Minimum 6 months experience in an office environment.
• Strong written and verbal communication.
• Familiarity with social media marketing.
• Experience planning events is a plus.
• Ability to multi-task and problem-solve.

Responsibilities

• Operate front desk and ensure professional client interactions.
• Support social media marketing by providing content.
• Manage accounts payable and accounts receivable and maintain client account information.
• Coordinate meeting rooms and equipment needs; arrange catering as required.
• Assist Director of Sales and Operations as needed and perform miscellaneous tasks.
• Assist clients with amenities and provide local vendor recommendations.
• Open/close front desk and handle deliveries and mail.
• Maintain accurate logs of client information and center inventory.

Skills

Microsoft Office

Social media marketing

Event planning

Communication skills

Organizational skills

Customer service

Tools

Teleconferencing software

Copier/Printer equipment

IT basics

Job description

About the Role:

The goal of the Community Manager is to make a memorable impression on potential and existing clients, as well as visitors for both District Offices and our clients. The Community Manager will exhibit professionalism in their appearance, and behave in a friendly, smart, and courteous manner towards our clientele, whether it be over the phone or in person. These qualities are essential to being a successful Community Manager at District Offices.

Are you a recent college graduate looking for your first professional job to launch your career?District Offices is a great environment to touch many aspects of a business environment – operations, marketing/social media, sales, accounting, and much more!

• Responsible for the successful operation of a business center, including day-to-day tasks to ensure client satisfaction.
• Provide executive office services by engaging a diverse network of clients in a high-energy, technologically advanced co-working space.
• Resourcefully operate all office equipment: Virtual meetings / Teleconference Software / Hardware, Copier, Computers, Printers, Scanners, and Facsimile Machines.
• Support social media marketing efforts by providing content for the marketing agency
• Gain a clear understanding of the clients to ensure the best possible handling of requests, visitors, and service requirements
• Handle all accounts payable (AP) and accounts receivable (AR)
• Answer all incoming calls in a professional and efficient manner. Have a good understanding of telephone answering software: Multi-switch telephone lines.
• Maintain in District Offices approved formats, an accurate and up-to-date log of all client account codes, telephone numbers, and other important information.
• Assist clients with amenities of the center and area by recommending hotels, restaurants, taxi/limo, courier services, etc. as necessary
• Open and close front desk daily
• Attend to client and guest needs by facilitating incoming event planning queries by customizing and executing memorable experiences.
• Sign for deliveries and receive daily incoming mail for our clients.
• Independently perform administrative support, including sustaining all business center/ community cafe inventory, while simultaneously managing front desk interactions.
• Prepare/Schedule client and District Offices meeting rooms and equipment needs.
• Receive and set-up catering assignments.
• Be knowledgeable of all other center locations, Corporate team, and District Offices’ services.
• Create marketing packets when required.
• Ensure that the center is stocked with paper and office/copier supplies.
• Assist Director of Sales and Operations Manager when needed, i.e. miscellaneous tasks, etc. Daily postings across all platforms.

Other Duties (performed as needed and/or required):

• Explain telephone features and voice mail programming to clients as necessary.
• Perform basic phone troubleshooting as required.
• Assist with coffee and office supply inventories.
• Assist with outgoing mail, including sorting, forwarding, packaging and proper postage.
• Assist with the overall cleanliness and maintenance of the center, including spot cleaning.
• Assist with center security, including locking/unlocking doors.
• Prepare and configure offices for new clients, including welcome packets.
• Serve as backup to other similar positions at other locations. May provide backup assistance to other centers as needed or required.
• Ability to problem solve and multi-task
• Demonstrate a positive, pleasant, and professional demeanor.
• Demonstrate exceptional communication skills.
• Demonstrate strong organizational skills, ability to prioritize workload, and work efficiently with minimal supervision.
• Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage scales, and copier.
• Effectively manages company specific software programs.
• Knowledge of Microsoft Office suite, including Word, Excel, and Outlook.
• Knowledge of social media marketing current best practices.
• Experience planning social media programs.
• Planning, managing, and executing social media initiatives.
• Experience with event planning is a plus.

Education and Experience Required:

• Minimum 6 months experience in an office environment in a similar position

District Offices is an equal opportunity employer.

Benefits:

100% paid by employer

• Health insurance
• Vision insurance

Schedule:

Monday – Friday 8:30am – 5:30pm