Community Manager

Confidential; United States; À distance; USD 42 000 - 72 000; Plein temps

Résumé du poste

Zekai is seeking a proactive Community Manager to join our fully remote team. You will handle customer inquiries, manage tickets, and de-escalate conflicts while ensuring a positive community experience across channels.

Ideal candidates will have strong communication skills, experience with ticketing tools, and a proven ability to work independently in a distributed setup. Open worldwide in regions we accept.

Qualifications

• Experience in customer support or community management.
• Expertise in conflict de-escalation and crisis management.
• Proficient with ticket management systems and support tools.
• Strong ability to manage time, prioritize tasks, and work independently in a fully remote setting.

Responsabilités

• Respond promptly to customer complaints and questions across multiple channels.
• Manage and resolve customer support tickets independently with accuracy and efficiency.
• De-escalate conflicts and turn challenging interactions into positive outcomes.
• Monitor community activities and proactively identify potential issues or opportunities.
• Collaborate with internal teams to ensure customer needs are met and feedback is shared.
• Maintain clear documentation of all community interactions and ticket histories.
• Foster a positive, inclusive, and engaging community environment.

Connaissances

Customer support experience

Conflict de-escalation

Ticket management

Remote work

Communication skills

Time management

Proactive problem solving

Outils

Ticketing systems

Support tools

Description du poste

Community Manager:

Job Type: Full-time

Location: Remote

Job Summary:

Join our team as a proactive and energetic Community Manager, playing a pivotal role in delivering exceptional customer experiences. You will handle customer complaints and inquiries, manage tickets, and expertly de-escalate conflicts, all while thriving in a dynamic remote environment. If you are driven, adaptable, and passionate about community engagement, we want you on our extended team.

Key Responsibilities:

• Respond promptly to customer complaints and questions across multiple channels.
• Manage and resolve customer support tickets independently with accuracy and efficiency.
• De-escalate conflicts and turn challenging interactions into positive outcomes.
• Monitor community activities and proactively identify potential issues or opportunities.
• Collaborate closely with internal teams to ensure customer needs are met and feedback is shared.
• Maintain clear documentation of all community interactions and ticket histories.
• Foster a positive, inclusive, and engaging community environment.

Required Skills and Qualifications:

• Demonstrated experience in customer support or community management roles.
• Expertise in conflict de-escalation and crisis management.
• Proficient with ticket management systems and support tools.
• Strong ability to manage time, prioritize tasks, and work independently in a fully remote setting.
• Excellent written and verbal communication skills.
• Energetic, resourceful, and solution-oriented mindset.
• Proven track record of providing exceptional customer experiences.

Preferred Qualifications:

• Prior experience working in distributed or remote teams.
• Familiarity with online community platforms and moderation best practices.
• Experience with data-driven decision-making to improve community engagement.

This is a 100% remote contract role, open to applicants worldwide in the countries the employer accepts.