Remote Community Manager: Customer Experience & Engagement

Zekai; United States; Remote; USD 42,000 - 72,000; Full time

Job summary

Zekai is seeking a proactive Community Manager to join our fully remote team. You will handle customer inquiries, manage tickets, and de-escalate conflicts while ensuring a positive community experience across channels.

Ideal candidates will have strong communication skills, experience with ticketing tools, and a proven ability to work independently in a distributed setup. Open worldwide in regions we accept.

Qualifications

• Experience in customer support or community management.
• Expertise in conflict de-escalation and crisis management.
• Proficient with ticket management systems and support tools.
• Strong ability to manage time, prioritize tasks, and work independently in a fully remote setting.

Responsibilities

• Respond promptly to customer complaints and questions across multiple channels.
• Manage and resolve customer support tickets independently with accuracy and efficiency.
• De-escalate conflicts and turn challenging interactions into positive outcomes.
• Monitor community activities and proactively identify potential issues or opportunities.
• Collaborate with internal teams to ensure customer needs are met and feedback is shared.
• Maintain clear documentation of all community interactions and ticket histories.
• Foster a positive, inclusive, and engaging community environment.

Skills

Customer support experience

Conflict de-escalation

Ticket management

Remote work

Communication skills

Time management

Proactive problem solving

Tools

Ticketing systems

Support tools

Job description

Zekai is seeking a proactive Community Manager to join our fully remote team. You will handle customer inquiries, manage tickets, and de-escalate conflicts while ensuring a positive community experience across channels.

Ideal candidates will have strong communication skills, experience with ticketing tools, and a proven ability to work independently in a distributed setup. Open worldwide in regions we accept.