Community Specialist

Dexian; Pima (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Dexian is seeking a Community Manager to build, engage, and grow online customer communities across forums, social platforms, and groups. You will collaborate with Marketing, Product, Content, and Customer Success to develop programs, strengthen engagement, and identify trends and issues.

You will moderate daily conversations, support strategy implementation with a consistent tone, and translate customer insights into actionable improvements.

Qualifications

• 3+ years of experience in B2B social media or community management.
• Experience with community engagement, social listening, metrics reporting, and social copywriting.
• Strong understanding of digital communication channels, including online forums, group chats, social media, and community platforms.
• Strong customer empathy and a genuine interest in understanding customer needs and experiences.
• Excellent written and verbal communication skills, with professional, respectful, and clear communication.
• Experience using community management and social customer care platforms.
• Ability to analyze community data and translate insights into a compelling story or recommendation.
• Strong presentation, communication, and stakeholder-management skills.

Responsibilities

• Manage daily moderation and engagement across multiple online community forums and groups.
• Support and execute community strategy while maintaining a consistent customer-facing tone and voice.
• Represent the Voice of the Customer by sharing insights and feedback with internal stakeholders.
• Build and nurture community programs that increase engagement, strengthen community health, and deliver customer value.
• Monitor conversations to identify emerging customer issues, trends, and themes.
• Coordinate with Product, Marketing, and Customer Success teams to help address customer needs and emerging issues.
• Manage multiple projects and priorities while communicating timelines and expectations effectively.
• Use community insights, social listening, and performance metrics to inform recommendations and business decisions.

Education

Bachelor's degree or equivalent practical experience

Job description

Position Summary

The Community Manager will build, engage, and grow online customer communities across digital forums, social platforms, and community groups. This role focuses on creating meaningful customer connections, encouraging productive conversations, and using customer insights to improve the overall experience. The Community Manager will collaborate with Marketing, Product, Content, and Customer Success teams to develop community programs, strengthen engagement, and identify emerging trends and issues.

Key Responsibilities

• Manage daily moderation and engagement across multiple online community forums and groups.
• Support and execute community strategy while maintaining a consistent customer-facing tone and voice.
• Represent the Voice of the Customer by sharing insights and feedback with internal stakeholders.
• Build and nurture community programs that increase engagement, strengthen community health, and deliver customer value.
• Monitor conversations to identify emerging customer issues, trends, and themes.
• Coordinate with Product, Marketing, and Customer Success teams to help address customer needs and emerging issues.
• Manage multiple projects and priorities while communicating timelines and expectations effectively.
• Use community insights, social listening, and performance metrics to inform recommendations and business decisions.

Required Qualifications

• 3+ years of experience in B2B social media or community management.
• Experience with community engagement, social listening, metrics reporting, and social copywriting.
• Strong understanding of digital communication channels, including online forums, group chats, social media, and community platforms.
• Strong customer empathy and a genuine interest in understanding customer needs and experiences.
• Excellent written and verbal communication skills, with the ability to communicate professionally, respectfully, and clearly.
• Experience using community management and social customer care platforms.
• Ability to analyze community data and translate insights into a compelling story or recommendation.
• Strong presentation, communication, and stakeholder-management skills.
• Bachelor's degree or equivalent practical experience.

About Dexian

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.