Community Manager (24/7 Coverage)

Fresh Content Society; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Fresh Content Society is seeking a full-time, remote Community Engagement Specialist in the United States to turn followers into loyal fans through proactive engagement, brand protection, and influencer identification around the clock.

You will monitor comments, DMs, and mentions across channels, triage issues per playbooks, seed conversations, tag and report sentiment, and contribute weekly insights and monthly reports.

Qualifications

• 2+ years in social community management or social customer care.
• Platform fluency across TikTok, Instagram, YouTube, LinkedIn, X, Facebook.
• Calm, concise writing with strong brand risk judgment.
• Familiarity with Sprout or similar engagement suites.

Responsibilities

• Monitor comments/DMs/mentions across channels and respond in brand voice.
• Triage customer service issues and escalate per playbooks.
• Proactively seed conversations and identify UGC/influencer opportunities.
• Tag, categorize, and report sentiment and themes to strategy and creative.
• Run social listening queries and contribute weekly insights and monthly reports.

Skills

Social mgmt

Platform fluency

Concise writing

Brand risk escalation

Sprout

Tools

Sprout

Job description

Department: Community Engagement
Primary Location: Remote (U.S.)
Reports To: Community Lead
Employment Type: Full Time
Salary Range: $50,000–$70,000 annually (DOE) + shift differential for nights/weekends
Work Schedule: Rotating shifts to support 24/7 coverage; holidays/weekends as needed

Overview

Our community team turns followers into loyal fans through proactive engagement, brand protection, customer care, UGC amplification, and influencer identification—around the clock.

Responsibilities

• Monitor comments/DMs/mentions across assigned channels; respond with brand voice and SLAs.
• Triage customer service issues; elevate per playbooks.
• Proactively seed conversations; identify UGC and influencer opportunities.
• Tag, categorize, and report sentiment and themes to strategy and creative.
• Execute social listening queries; contribute weekly insights and monthly reports.

Qualifications

• 2+ years in social community management or social customer care (agency or brand).
• Platform fluency (TikTok, Instagram, YouTube, LinkedIn, X, Facebook).
• Calm, concise writing; strong judgment for brand risk and escalation.
• Familiarity with Sprout or similar engagement suites.

Nice-to-Haves

• Experience supporting multi-location or franchise brands.
• Bilingual (English/Spanish or English/French).

EEO: FCS is an equal opportunity employer.