Community Manager

Motion Recruitment; Tucson (AZ); Remote; USD 55,000 - 83,000; Part time

Benefits offered by this job

Benefits

Job summary

Motion Recruitment Partners is seeking a remote Community Manager based in Tucson, AZ, to moderate digital communities and champion the voice of the customer for professional tax clients.

You will engage users across product forums, triage questions, and collaborate with cross-functional teams to drive rapid issue resolution while maintaining a consistent brand voice.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of professional social media community management and online moderation experience.
• Hands-on experience utilizing community management platforms (Khoros, Salesforce, Gainsight, Sprinklr).

Responsibilities

• Moderate community forum discussions and triage inbound questions from professional tax clients using Sprinklr.
• Champion the customer voice by providing empathetic customer success support to tax preparers and accountants.
• Collaborate cross-functionally to submit bugs, elevate product issues, and coordinate rapid solutions with internal teams.
• Foster community safety and health across digital product spaces while keeping a consistent brand voice.

Skills

Social media management

Online moderation

Community engagement

Education

Bachelor's degree

Tools

Sprinklr

Khoros

Salesforce

Gainsight

Job description

Our client, a globally leading financial and tax software provider, is looking to hire a Community Manager. This is a remote role based in Tucson, AZ.

This role is a 6-Month W2 contract with benefits!

As a Community Manager, you will serve as a digital community moderator, driving user engagement across product forums, championing the voice of the customer, and collaborating with cross-functional teams to resolve emerging issues.

What You Will Be Doing

• Moderate community forum discussions and triage inbound questions from professional tax clients using Sprinklr
• Champion the customer voice by providing empathetic customer success support to tax preparers and accountants
• Collaborate cross-functionally to submit bugs, elevate product issues, and coordinate rapid solutions with internal teams
• Foster community safety and health across digital product spaces while keeping a consistent brand voice

Required Skills & Experience

• Bachelor's degree or equivalent practical experience
• 3+ years of professional social media community management and online moderation experience
• Hands-on experience utilizing community management platforms (Khoros, Salesforce, Gainsight, Sprinklr)

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.