Community Manager

Pavago; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Pavago is seeking a remote Community Manager to lead and grow a private entrepreneur community of about 160 members. The role focuses on building connections, driving engagement, and maintaining an active, satisfied member base.

You will manage daily Slack conversations, plan events, and monitor engagement metrics. The position is full-time with U.S. business hours and remote work setup is required.

Qualifications

• Strong spoken English (clear, neutral, US-friendly)
• Excellent written communication skills
• Experience in community management, customer success, or relationship management
• Experience coordinating events or member experiences
• Comfortable working U.S. hours
• Reliable remote work setup

Responsibilities

• Lead daily conversations in Slack and maintain a welcoming tone
• Connect members based on goals and interests to foster collaboration
• Coordinate high-quality events and manage logistics end-to-end
• Track engagement, retention, and member satisfaction; report insights
• Conduct regular member check-ins (3–6 months) and address issues early

Skills

English fluency

Relationship building

Communication

Community management

Event coordination

Tools

Slack

Typeform

Job description

Community Manager (Slack Community, Events & Member Engagement) – Remote | Full-Time

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Community Manager to lead and grow a private entrepreneur community (~160 members).

This is a high-ownership, relationship-first role — you’re not just moderating a community, you’re building connections, driving engagement, and ensuring members stay active and satisfied.

You will:

• Lead daily conversations in Slack
• Connect members with each other
• Coordinate high-quality events
• Track engagement and improve retention

If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you.

What You’ll Own

Daily Community Engagement (Core Focus)

• Actively manage conversations in Slack
• Start discussions and keep engagement high
• Maintain a professional, upbeat, and welcoming tone
• Ensure no member feels ignored or disconnected

Relationship Building & Member Connections

• Introduce members based on:

  • Goals
  • Industry
  • Interests

• Act as the connector of the community

• Build trust and encourage collaboration

Member Check-Ins & Retention

• Conduct regular member check-ins (every 3–6 months)

• Identify:

  • Engagement gaps
  • Risks of churn
  • Opportunities to improve experience

• Proactively solve issues before they escalated

Event Coordination & Execution

• Plan and manage:

  • Retreats
  • Dinners
  • Meetups

• Handle logistics end-to-end

• Deliver a premium, high-quality experience

Engagement Tracking & Reporting

• Track:

  • Participation levels
  • Member activity
  • Event attendance

• Report insights to improve engagement and retention

Feedback & Survey Management

• Run surveys using:

  • Typeform

• Analyze feedback and identify trends

• Turn insights into actionable improvements

What Makes You a Strong Fit

• Outgoing and confident starting conversations
• Natural relationship builder
• Strong communicator (Slack, email, calls)
• Customer-first mindset (member satisfaction = priority)
• Highly proactive and ownership-driven
• Organized and detail-oriented

Requirements (Must-Have)

• Strong spoken English (clear, neutral, US-friendly)

• Excellent written communication skills

• Experience in:

  • Community management
  • Customer success
  • Relationship management

• Experience coordinating events or member experiences

• Comfortable working U.S. hours

• Reliable remote work setup

Nice to Have

• Experience managing communities on:

  • Slack

• Familiarity with:

  • Typeform

• Experience with U.S.-based clients

• Background in:

  • Events
  • Customer success
  • Membership communities

• Experience improving:

  • Engagement
  • Retention

• Based in LATAM or Africa (preferred, not required)

What a Typical Day Looks Like

• Start conversations and engage members in Slack
• Connect members based on goals and interests
• Monitor engagement and follow up with inactive members
• Plan and coordinate upcoming events
• Review feedback and engagement data
• Share insights and updates with internal team

In short:
You are the heartbeat of the community — keeping it active, connected, and valuable.

Key Metrics (KPIs)

• Daily Slack engagement and activity levels
• Member satisfaction (check-ins + surveys)
• Event participation rates
• Number of meaningful member connections
• Retention and churn reduction
• Accuracy of engagement tracking and reporting

Why This Role Stands Out

• High ownership — you run the community

• Direct impact on retention and client experience

• Blend of:

  • Community
  • Events
  • Strategy

• Opportunity to grow into:

  • Head of Community
  • Member Experience Lead

Interview Process

• Initial Phone Screen
• Recruiter Interview
• Practical Task (community scenario)
• Client Interview
• Offer & Background Verification