Community Manager

MasterClass; San Francisco (CA); On-site; USD 138,000 - 165,000; Full time

Job summary

MasterClass is seeking a seasoned Community Manager to own the experience for our cohort-based programs, starting with MasterClass Executive. You will craft a high-touch, engaging journey that connects learners from onboarding through alumni life and scale it with centralized processes.

You will weave strategy with daily execution, working cross-functionally to turn feedback into improvements and to grow an active, vibrant community across multiple programs and formats.

Qualifications

• 6+ years of experience in community management or learner/member experience.
• Proven ability to grow and engage an online community.
• Exceptional written communication for a professional audience.
• Hands-on experience with Circle, Slack, Discord, Discourse or Mighty Networks.

Responsibilities

• Own the community experience for MasterClass Executive and Certificates cohorts end-to-end.
• Set the community strategy, rituals, programming and connections for each cohort.
• Serve as the daily voice of the community, facilitating conversations and onboarding new learners.
• Monitor engagement, sentiment and retention; re-engage at-risk learners.
• Build and manage community platforms, playbooks, templates, and AI-enabled workflows.
• Identify learner leaders, mentors and alumni advocates to strengthen the community.
• Partner with Events to drive attendance and sustain momentum after live sessions.
• Collaborate with Product, Marketing, Program, and Support to implement feedback.

Skills

Community management

Learner experience

Customer engagement

Written communication

Project management

AI-enabled workflows

Tools

Circle

Slack

Discord

Discourse

Mighty Networks

Job description

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 200+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

We’re a remote-first workforce with collaborative work spaces in San Francisco and Kitchener, Ontario, and employees in several U.S. states. If you’re interested in joining a dynamic, culture-driving company—where learning invaluable skills is all in a day’s work,

We are looking for more than what a resume can show. If you don’t have the exact experience or skills, but think you’d be a great addition to MasterClass,

Snapshot of the Role:

MasterClass is looking for a Community Manager to own the community experience for our cohort-based programs, with an initial focus on MasterClass Executive, our 12-week business education program for accomplished professionals. You’ll create an engaging, high-touch experience that helps each cohort build meaningful connections—from the moment learners join through alumni life.

As cohort-based programming expands across MasterClass Executive, Certificates, and other products, you’ll help build the strategy and operational foundation for a centralized Community function. This is a hands-on role where you’ll both shape the strategy and serve as the daily voice of the community.

Who we are:

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 200+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

We’re a remote-first workforce with collaborative work spaces in San Francisco and Kitchener, Ontario, and employees in several U.S. states.

We are looking for more than what a resume can show. If you don’t have the exact experience or skills, but think you’d be a great addition to MasterClass,

Snapshot of the Role:

MasterClass is looking for a Community Manager to own the community experience for our cohort-based programs, with an initial focus on MasterClass Executive, our 12-week business education program for accomplished professionals. You’ll create an engaging, high-touch experience that helps each cohort build meaningful connections—from the moment learners join through alumni life.

As cohort-based programming expands across MasterClass Executive, Certificates, and other products, you’ll help build the strategy and operational foundation for a centralized Community function. This is a hands-on role where you’ll both shape the strategy and serve as the daily voice of the community.

What You Will Do:

• Own the community experience for MasterClass Executive and Certificates cohorts end to end, from onboarding and daily engagement through alumni programming.
• Set the community strategy and create the rituals, programming, and connections that turn each cohort into an engaged network.
• Serve as the daily voice of the community, facilitating conversations, answering questions, connecting learners, and creating a welcoming environment.
• Manage multiple cohorts simultaneously while monitoring engagement, sentiment, and retention and proactively re‑engaging learners who may be falling off.
• Build and manage community platforms, channels, playbooks, templates, automations, and AI-enabled workflows that allow the program to scale.
• Identify and support learner leaders, mentors, and alumni advocates who can help strengthen and grow the community.
• Partner closely with Events on weekly live sessions and in‑person experiences, driving attendance and keeping engagement going after each event.
• Partner with Product, Marketing, Program, and Support to turn learner feedback and community insights into improvements across the experience.

About You (Requirements):

• 6+ years of experience in community management, learner or member experience, customer engagement, or a related field, including direct ownership of a community program.
• Proven experience building and growing an engaged online community, ideally from an early or ambiguous starting point.
• Exceptional written communication and facilitation skills, with the ability to engage a sophisticated professional or executive audience.
• Hands‑on experience with community platforms such as Circle, Slack, Discord, Discourse, or Mighty Networks.
• Strong organizational and project management skills, with the ability to manage multiple cohorts, programs, and community moments simultaneously.
• Comfortable using engagement and retention data to test ideas, identify opportunities, and continuously improve the community experience.
• Curious and adaptable when it comes to emerging technology, including AI-enabled community workflows.
• Willing to travel for in‑person experiences and flex working hours around live programming and key cohort milestones. This role is open to applicants based in the following locations: AZ, CA, CT, FL, GA, IL, MA, MI, NH, NJ, NY, NC, OH, PA, TN, TX, UT, WA or Ontario and British Columbia, Canada.
  

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

The salary range listed is for NYC/CA/WA. As a company, we have a location based strategy, which means the disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location where the position may be filled. MasterClass’s salary ranges are based on paying competitively for our size and industry. In addition to salary, we also offer equity and comprehensive benefits (medical, dental, vision, flexible PTO, and more). The range listed is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Salary Range: $138,000 USD - $165,000 USD