Community Program Manager

Horizontal Talent; San Francisco (CA); Hybrid; USD 157,000 - 220,000; Full time

Job summary

Horizontal Talent is seeking a contract Community Operations specialist to shape programs, gather product insights, and support vibrant online spaces in San Francisco or remote within US time zones.

You will manage day-to-day operations, run feedback activities with external participants, moderate spaces like Discord and Reddit, and partner cross-functionally to turn feedback into action while building scalable workflows and documentation.

Qualifications

• Experience in community program management or operations.
• Background supporting a developer or enterprise community.
• Ability to create and maintain intake processes, member tracking, and documentation.
• Experience running feedback, beta, or user testing programs with external participants.
• Experience moderating online communities on platforms like Discord, Reddit, Slack, or forums.
• Strong written communication to summarize qualitative input clearly.
• Hands-on familiarity with moderation tools and surveys.

Responsibilities

• Manage day-to-day operations for community programs, including applications, onboarding, communications, engagement, and recognition.
• Build and improve workflows, tools, automation, and documentation that help community programs scale effectively.
• Develop strong relationships with community members and serve as a connector between members and internal teams.
• Run structured product feedback activities such as surveys, discussion threads, live sessions, and small group testing.
• Recruit and match participants for feedback opportunities based on defined criteria.
• Synthesize qualitative feedback into clear summaries and share actionable insights with product and research teams.
• Support community spaces such as Discord and Reddit through moderation, engagement, and observation of key conversations and sentiment.
• Identify opportunities to improve program operations, participation, and outcomes.

Skills

Community program management

Developer community support

Operational systems

User testing programs

Moderation tools

Written communication

Data tracking

Ambiguity tolerance

Tools

Spreadsheets

Form tools

Lightweight DBs

Job description

Join a dynamic community-focused team where you’ll help shape programs, gather product insights, and support vibrant online spaces. This contract role offers the opportunity to build scalable community operations, strengthen member engagement, and partner cross-functionally to turn feedback into action.

Responsibilities

• Manage day-to-day operations for community programs, including applications, onboarding, communications, engagement, and recognition.
• Build and improve workflows, tools, automation, and documentation that help community programs scale effectively.
• Develop strong relationships with community members and serve as a connector between members and internal teams.
• Run structured product feedback activities such as surveys, discussion threads, live sessions, and small group testing.
• Recruit and match participants for feedback opportunities based on defined criteria.
• Synthesize qualitative feedback into clear summaries and share actionable insights with product and research teams.
• Support community spaces such as Discord and Reddit through moderation, engagement, and observation of key conversations and sentiment.
• Identify opportunities to improve program operations, participation, and outcomes.

Skills

• Experience in community program management, community operations, or developer relations.
• Background supporting a developer community or an enterprise/B2B customer community.
• Ability to create and maintain operational systems such as intake processes, member tracking, and documentation.
• Experience running feedback, beta, or user testing programs with external participants.
• Experience moderating or managing online communities on platforms such as Discord, Reddit, Slack, or forums.
• Strong written communication skills with the ability to summarize qualitative input clearly.
• Hands-on familiarity with moderation tools, survey or form tools, spreadsheets, or lightweight databases.
• Comfort working in ambiguity and building structure where needed.

Preferred Skills

• Experience with developer and enterprise community programs.
• Previous work with product, research, or marketing teams.
• Familiarity with confidential or early-access program management.
• Technical fluency with Claude or similar tools.
• Experience building community programs from early stages through growth.
• Background with well-known technology companies.
• Ability to work on a flexible onsite schedule in San Francisco or remotely within the preferred time zones.

Horizontal is committed to fostering a welcoming, inclusive, and equitable workplace where people of different backgrounds, perspectives, and experiences can thrive. We value collaboration, belonging, and respectful communication, and we encourage candidates from all communities to apply.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $114 - $160 per hour based on qualifications and experience.