Community Manager

AAM Brand; Southgate (MI); In loco; USD 55.000 - 80.000; Tempo pieno

Descrizione del lavoro

AAM is seeking a Community Manager for our Southgate Office to oversee HOA communities, ensuring exceptional service and compliance with governing documents.

You will interact with homeowners, vendors, and staff, manage budgets, and prepare communications and reports while aligning with Michigan law and the association contracts. AAM values teamwork, reliability, and proactive leadership.

Competenze

• Excellent interpersonal and communication skills.
• Time management with ability to handle multiple tasks.
• High attention to detail and strong organizational skills.
• Experience with HOAs or governing documents enforcement.
• Proficient in MS Office and basic database systems.
• Valid Driver's License required.

Mansioni

• Read and understand governing documents (CC&Rs, Master Deed, Bylaws, Rules).
• Interact with homeowners, vendors, and staff to maintain high service levels.
• Prepare communications to owners via newsletters and emails.
• Solicit and manage contracts with vendors and service providers.
• Prepare bid specs, work orders, and budgets for Boards.
• Attend Board meetings and present monthly reports.

Conoscenze

Interpersonal skills

Time management

Detail oriented

Organization

Customer service

Formazione

High School diploma or better

Strumenti

MS Office

Descrizione del lavoro

We are hiring a Community Manager for our Southgate Office!

Are you committed to exceptional service? Do you want to be part of a team that fosters a high-performing culture and helps employees reach their full potential? AAM might be the perfect fit for you! Founded in 1990, AAM has been a leader in Professional HOA Management in the U.S. for over 36 years. We specialize in managing various residential communities, including master-planned, single-family, condominium, active adult, and urban high- and mid-rise properties. Our main responsibility is community management and delivering effective customer service, guided by a deep understanding of CC&Rs and management contracts.

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities

• Read, review, and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Master Deed, Bylaws, Rules and Regulations, Design Guidelines as well as federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance.
• Interact with homeowners, vendors, and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate, and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors/service providers, as appropriate.
• Plan, budget, advertise, execute, and attend Association events with Boards/Committees approval.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code, and approve Association invoices.
• Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Michigan law.
• Exhibit a proactive approach to management; provide leadership in planning future growth.
• Perform other duties as directed.

Knowledge, Skills and Abilities

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
• Sitting and standing for moderate periods of time.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Education

Required

High School or better.

Experience

Preferred

2 years

Full time, paid, professional experience, as a Community Manager/Property Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License.

Licenses & Certifications

Preferred

CAAM

CMCA

Equal Opportunity Employer

Equal Opportunity Employer
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