Area Manager

Aam Llc; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

AAM is seeking an Area Manager to lead multiple HOA communities in Texas. You will mentor Community Managers, ensure service quality, manage relationships with boards, and drive operational excellence across assigned communities.

You will work with the Management Team to ensure adherence to governing documents, budgets, and vendor management, while delivering exceptional resident experiences and reporting to the Regional VP.

Qualifications

• Minimum 5 years of full-time, paid, professional HOA/community management experience.
• Experience facilitating meetings with boards of directors and business partners.
• Proven vendor management, contract administration, and customer service excellence.

Responsibilities

• Be the face of AAM by developing relationships with community boards and holding monthly board conversations.
• Join community manager property tours and provide leadership and direction to the team.
• Partner with Management Team to ensure compliance with state/federal association management laws.
• Monitor budgets and renewals; assist with transition turnover meetings.
• Conduct bi-weekly meetings with Community Managers to address concerns and develop improvement plans.
• Review board packets, meeting minutes, notices, and newsletters for accuracy.

Skills

Interpersonal skills

Time management

Attention to detail

Organization

Adaptability in fast-paced env

Computer proficiency

Collaboration

Supervisory ability

Business development

Education

High School or better

Tools

Microsoft Office

Internet & email systems

Job description

Ready to take the next step in community management leadership?

Join AAM as an Area Manager and make an impact across multiple communities. In this key leadership role, you’ll oversee assigned communities while mentoring, supporting, and providing direction to Community Managers. You’ll champion operational excellence, build strong relationships, and help your team deliver the exceptional service AAM communities depend on. Bring your leadership, expertise, and passion for community management to a company with nearly 36 years of industry experience.

Position Responsibilities:

• Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors.
• Accompany Community Managers on property tours.
• Provide leadership and direction to Community Managers.
• Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
• Update watchlist with concerns.
• Attend annual meetings and emergency meetings with Manager.
• Attend Board Meetings as needed and randomly to check for quality of management.
• Maintain a professional demeanor when representing AAM at all meetings and functions.
• Document and recommend manager for incentive program to Regional Vice President.
• Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Vice President.
• Conduct bi-weekly meeting with Community Managers to gain a better understanding of their communities and address concerns.
• Assist with Community Manager assignments.
• Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual as well as 90-day reviews.
• Review, proofread and approve all board packets, meeting minutes, mailings, notices, newsletters, etc.
• Review inspection reports, task lists and community websites.
• Monitor budget preparation and Insurance renewals.
• Attend transition turnover meetings.
• Perform other duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to supervise staff effectively and delegate job duties as necessary.
• Ability to seek out and acquire new business.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
• Sitting and standing for moderate periods of time.

Qualifications

Education

Required

High School or better.

Experience

Required

5 years:

Five (5) years of full time, paid, professional experience as an HOA Community Manager encompassing all the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOA’s or other entities that involved knowledge and enforcement of Governing Documents. Contract administration, Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver’s License.

Equal Opportunity Employer
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