Administrative Assistant

AAM Brand; Myrtle Beach (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

AAM Brand is seeking a detail-oriented administrative professional to support Community Managers in Myrtle Beach, SC. You will handle customer inquiries, prepare violation letters, and maintain essential records to keep communities running smoothly.

Responsibilities include coordinating Board meetings, managing communications with homeowners, and providing general office support. Prior experience in HOA or property management is a plus, and a high school diploma or higher is required.

Qualifications

• Ability to multitask and manage large volumes of administrative tasks with attention to detail.
• Strong organizational and tracking skills to meet deadlines and support teams.
• Excellent verbal and written communication with homeowners and staff.
• Superior customer service and phone etiquette in person and over the phone.
• Proficiency with Microsoft Office and email systems for daily operations.

Responsibilities

• Provide administrative support to Community Managers and assist residents with inquiries.
• Prepare and mail violation letters and maintain related records.
• Schedule and coordinate Board of Directors meetings and prepare packets.
• Create and maintain spreadsheets and other administrative docs.
• Assist front desk activities and support other departments as needed.

Skills

Multitasking

Organizational skills

Communication skills

Customer service

Phone & email support

Education

High School or better

Tools

Microsoft Office

Job description

Description

Join a trusted industry leader with over 36 years of excellence in professional HOA management! AAM specializes in the strategic planning and management of master-planned, single-family, condominium, and active adult communities nationwide, with a strong culture focused on employee growth and high performance.

We’re seeking a detail-oriented professional to support Community Managers and help communities run smoothly. In this role, you’ll deliver excellent customer service, assist residents, prepare and send violation letters, and manage key administrative tasks that keep operations organized and communities thriving.

Position Summary:

Primarily responsible for providing administrative assistance to assigned Community Manager(s) which includes customer service, preparing/mailing violation letters and overall administrative duties that lead to the success of on-going projects.

Position Responsibilities:

• Provides direct support to assigned Community Managers in order to meet community standards.
• Addresses customer issues and ensures effective, long-term solutions.
• Provides customer service to homeowners via phone and email.
• Provides support to community managers which includes answering phones/returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets, etc.
• Maintains an effective process for tracking architectural submittals.
• Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD meeting packets.
• Ensures necessary information is organized and accessible to Community Managers on the day of BOD meetings.
• Works with vendors to provide direction and collect bids per the manager.
• Designs brochures, pamphlets, handouts, etc. for communities.
• Maintains strict adherence to community and company deadlines.
• Provides relief to front receptionist.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a fast-paced, demanding environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with homeowners and staff at all levels.
• Advanced communication skills both verbal and written.
• Superior customer service skills and phone etiquette.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Primarily sitting at workstation utilizing a computer in an office setting.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

: Inspired to perform without outside help

Education

Required

High School or better.

Experience

Required

3 years:

Full time, paid, professional experience working in an administrative support role within a professional office environment involving customer service in person and over the phone.

Preferred

2 years:

Full time, paid, professional experience working in an administrative support role within an HOA/Property Management environment.

Equal Opportunity Employer
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