Community Manager

Fortispm; Smyrna (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA options

401(k) plan

Paid Time Off

Company Holidays

Professional development

Career growth

Referral program

Job summary

Fortis Property Management in Smyrna, GA seeks a Community Manager to lead on-site operations, align daily activities with owners' goals, and maximize resident satisfaction through exceptional service.

The role oversees budgeting, marketing, resident relations, and facilities management, with a focus on staff development and adherence to company policies. Strong communication and leadership are essential.

Qualifications

• Two or four year college degree preferred.
• NAA Certified Apartment Manager designation preferred.
• IREM designation preferred.
• High School graduate or equivalent.
• 3-5 years multi-family property management.
• Strong marketing and sales background.
• Proficiency in social media preferred.
• Proficiency with property management software (Yardi, RealPage, MRI, AppFolio).
• Computer skills to include Microsoft Office (Word, Excel).

Responsibilities

• Prepare and formulate annual operating budget with Regional Property Manager.
• Collect rents and manage expenses within the budget.
• Complete weekly, monthly, quarterly and annual reporting.
• Review monthly financial statements and report to Head of Multifamily Operations.
• Keep community occupied through advertising and market surveys.
• Grow the market rents at the community.
• Develop and implement an effective resident retention program.
• Provide superior customer service.
• Present lease agreements and renewals at the highest possible rental rates.
• Resolve resident complaints.
• Oversee eviction proceedings if necessary.
• Maintain the physical condition and maintenance of the Community.
• Inspect the Community and implement maintenance/improvement plan.
• Resolve emergency maintenance issues.
• Hire, train, supervise on-site Associates; develop training program.
• Adherence to Fortis Properties Management policies and procedures.
• Thorough knowledge of computer systems.
• Knowledge of laws including Fair Housing, Life/Safety, ADA, OSHA, EPA, Risk Management.

Skills

Leadership

Communication

Organizational skills

Delegation

Math skills

Decision making

Professional image

Education

Two or Four year college degree preferred

NAA CAM designation preferred

IREM designation preferred

High School graduate or equivalent

Tools

Yardi

RealPage

MRI

AppFolio

Job description

Description

Fortis Property Management

Job Title: Community Manager

Weekly Hours: Full-Time (Salary)

Property Type: Conventional

Position Overview:

We are seeking a Community Manager whose primary focus is to elevate the community efficiently and profitably. In this role, you will align daily operations with the strategic goals of our owners and investors while maximizing resident satisfaction. At Fortis, our management philosophy centers on exceptional customer service—a standard that begins with every leasing consultant on our team and is championed by our leadership.

Why Join Fortis Property Management?

At Fortis, our success is built entirely on the talent and dedication of people like you. We pride ourselves on cultivating a team of thoughtful, innovative, and driven professionals. To reward your hard work, we offer a highly competitive commission and bonus structure. We are deeply committed to your professional growth, actively promoting from within because we believe the leaders of tomorrow are working with us today.

Job Description/Principal Duties and Responsibilities:

The Community Manager is responsible for the total on-site operations of the assigned Community. Under the direction of the Regional Property Manager and/or Head of Multifamily Operations, they are responsible for:

Financial

• In conjunction with the Regional Property manager, the Community Manager will assist in the preparation and formulation of the annual operating budget for each calendar year. Additionally the Community Manager is responsible for operating the property within the established budget.
• Collect all rents and other incomes while controlling property expenses within the guidelines of the budget
• Ensure all weekly, monthly, quarterly, and annual reporting is completed in an accurate and timely manner
• Review and analyze monthly financial statements and provide a written report to the Head of Multifamily Operations

Marketing

• Keep community occupied with qualified residents through advertising and promotional activities
• Complete market surveys and maintain a current knowledge of the local market
• Grow the market rents at your community

Resident Relations

• Develop and implement an effective resident retention program
• Provide superior customer service
• Present lease agreements and renewals at the highest possible rental rates
• Resolve resident complaints
• Oversee eviction proceedings if necessary

Facilities Management

• Responsible for the physical condition and maintenance of the Community
• Continually inspect the Community and implement an ongoing maintenance and improvement plan
• Quickly resolve emergency maintenance issues

Staff Relations and Administration

• Hiring, training, evaluating, motivating, and supervising all on-site Associates
• Develop and supervise an ongoing training program for all on-site Associates
• Adherence to and proper implementation of all Fortis Properties Management policies and procedures
• Thorough knowledge of computer systems

Knowledge of and adherence to the following:

• Legal matters and laws applicable to the state in which the property is located
• Fair Housing policies and procedures
• Life/Safety issues
• ADA, OSHA, EPA policies and procedures
• Risk Management adherence

Other duties as needed or required

Supervision Received:

The Community Manager will report to the Regional Property Manager and/or Head of Multifamily Operations. Leadership will provide ongoing support and direction for community growth

Supervision Exercised:

The Community Manager will supervise all on-site Associates and all outside contractors employed by Fortis Property Management to work at their community.

Qualifications & Skills:

Education

• Two or four year college degree preferred
• Industry and related continuing education
• NAA Certified Apartment Manager designation preferred
• IREM designation preferred
• High School graduate or equivalent

Experience

• 3-5 years multi-family property management.
• Strong marketing and sales background
• Proficiency in social media preferred
• Proficiency with property management software (Yardi, RealPage, MRI, AppFolio)
• Computer skills to include Microsoft Office (Word, Excel)

Physical & Work Requirements

• Ability to walk the property and climb stairs
• Flexibility to work weekends and extended hours as needed

Special Skills

• Ability to successfully lead, manage, and teach people
• Organizational skills
• Ability to delegate
• Strong communication skills
• Strong math skills with the ability to read and understand financial statements
• Good decision making ability
• Professional image

Benefits (Full-Time Employees Only):

• Competitive compensation based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• 401(k) retirement plan (eligibility per company policy)
• Paid Time Off
• Company-paid Holidays
• Professional development opportunities
• Career advancement within a growing organization
• Referral Program

Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The Company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.