Community Manager

Associa; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

A community management company seeks a Community Manager I to supervise community associations in St. Louis, MO. This role involves liaising with boards and residents, managing financial reviews, and coordinating inspections. Candidates should have strong communication skills, knowledge of real estate, and proficiency in Microsoft Office. The job offers a full-time position with mid-senior level responsibilities in a supportive environment.

Qualifications

• Proficient in Microsoft Office products.
• Familiarity with homeowners associations.
• Understanding of board and manager roles.
• Proficient in business correspondence.
• Expertise in conflict resolution.
• Strong customer service abilities.
• Detail-oriented and proactive.
• Self-motivated, proactive, detail-oriented, and a team player.
• Strong time management and prioritization skills.

Responsibilities

• Supervise operations of the community association.
• Act as liaison with the Association Board.
• Review financial reports for the Board.
• Coordinate building facility inspections.
• Monitor delinquency rates and collections.
• Provide/oversee recommendations to Board and committees regarding capital needs to maintain appearance and operation.
• Monitor delinquency rates and collections process for the portfolio.
• Attend Board meetings and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board is aware of legal actions involving the Association.
• Maintain unit and contract files relating to operations.
• Assist Board/ARB with architectural review and inspections as necessary.
• Maintain C3 database including resident information updates.
• Oversee Associa staff as contracted.
• Coordinate/oversee inspection of building facilities and common areas and arrange follow up actions.
• Oversee AP process per Associa home office procedures.
• Other duties as assigned.

Skills

Knowledge of Microsoft Office

Knowledge of communities/property/real estate

Professional communication skills

Conflict resolution techniques

Time management skills

Customer service skills

Detail-oriented

Self-motivated

Team player

Job description

Job Summary

A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office`,

Job Duties and Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management交 duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital penitencesas required to maintain the desired community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self‑motivated, proactive, detail-oriented and a team player.
• Time management and time-critical prioritization skills.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Associa is an Equal Opportunity Employer.

Seniority level

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Mid‑Senior level

Employment type

Full‑time

Job function

Marketing and Sales