Community Manager

Adelphi Group; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

Omnicom is seeking a Community Manager to develop and execute organic social strategies across major platforms. You will partner with agency and brand teams to create monthly content plans, monitor channels, and foster engagement with followers and creators.

You will escalate urgent issues per established protocols and produce regular insights reports. You will collaborate with internal teams on trend-driven content, platform guidelines, and a data-informed approach to strategy, ensuring

Qualifications

• Develop and execute an organic social strategy across platforms.
• Create monthly content plans with agency and brand teams.
• Monitor channels and respond in the brand’s voice.
• Foster engagement and relationships with followers and creators.
• Escalate sensitive or customer-service issues per processes.
• Track engagement and prepare regular reports with learnings.
• Follow brand guidelines, platform policies, and moderation standards.
• Identify trends and share insights with internal teams.
• Co-develop creative content for ongoing monthly calendar with creative team.

Responsibilities

• Develop organic social strategy and publish plans with brand teams.
• Monitor and respond to comments and messages in brand voice.
• Foster positive engagement and build relationships with followers and creators.
• Escalate urgent issues through established processes.
• Track engagement and report learnings with recommendations.
• Collaborate on content quality and consistency across formats.
• Translate social insights into bigger-brand strategy with strategists.
• Collaborate on briefs for content series rooted in data and cultural relevance.
• Contribute to post-campaign analysis and future ideas.

Skills

Social strategy development

Content planning

Community management

Engagement monitoring

Crisis/escalation handling

Reporting & insights

Brand guidelines adherence

Trend identification

Influencer recommendations

Cross-team collaboration

Tools

Tiktok

Meta

X

Snapchat

Pinterest

Youtube

Meltwater

InflunencerIQ

Brandwatch

Sprout Social

Hootsuite

Capcut

Job description

Agency:

GS&P

Job Function:

Strategy and Planning

Job Subfunction:

Account Planning and Brand Planning

Job Description:

Community Manager Job Description

Key Responsibilities

• Develop organic social strategy
• Create social content plans and publishing schedules in partnership with agency and brand teams.
• Monitor social channels and respond to comments, messages, and relevant conversations in the brand’s voice.
• Foster positive engagement and build relationships with followers, creators, and other community members.
• Escalate sensitive, urgent, or customer-service matters through established processes.
• Track community engagement and prepare regular reports with key learnings and recommendations.
• Follow brand guidelines, platform policies, moderation standards, and response protocols.
• Identify trends, questions, and emerging issues, and share relevant insights with internal teams.
• Co-Development of creative content for ongoing monthly calendar in collaboration with creative team.

Social Insight Mining

• Platform: Track platform updates, cultural trends, and emerging behaviors—and turn them into actionable insights and opportunities
• Audience: Develop specific social audience definitions, focusing on their social behaviors, interests, and interactions.
• Brand: Create social brand and competitive audits
• Produce social listening presentations geared towards insight and content creation appropriate for the brand and audience
• Monitor social performance and adjust content in real time as needed
• Recommend influencers that would align with the brand and audience

Social Content Collaboration

• Internally pitch real-time or trend-reactive content in response to cultural moments
• Collaborate with internal teams to ensure content quality and consistency across formats

Strategy Assisting

• Partner with strategists to translate social insights into bigger-picture brand or comms strategy
• Help develop social strategy along with strategists for brand campaigns and always-on content, including channel roles, content pillars, and audience targeting
• Assist in briefs for content series or campaigns that are rooted in strategy, data, and cultural relevance
• Contribute to post-campaign analysis and content performance reports, helping turn learnings into smarter future ideas

Platform Proficiency

• All social platforms (Tiktok, Meta, X, Snapchat, Pinterest, Youtube)
• Influencer Vetting Platforms (Meltwater, InflunencerIQ, etc)
• Social Listening Tools (Meltwater, Brandwatch, etc)
• Familiar with Social Management Tools (Sprout Social, Hootsuite, etc)
• Editing Tools a plus (Capcut, etc)

Salary Range: $85,000 - $100,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.