Community Specialist

Idm-Companies-1; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

IDM is seeking a Community Specialist to support onsite Residential operations by handling a high volume of administrative deliverables and ensuring smooth daily processes. The role requires independent work, digital proficiency, and the ability to adapt to shifting priorities while maintaining accuracy.

You will manage tenant relations, applications, lease management, deposits, renewals, and reporting, ensuring compliance with laws and company policies.

Qualifications

• 1–3 years of property management experience.
• Excellent time management and leadership potential.
• Strong written and verbal communication.
• Team player with concierge-level service mindset.
• Familiar with property management software.
• Understanding of preventative maintenance.

Responsibilities

• Provide top-tier customer service to residents, vendors, and coworkers with timely follow-up.
• Revenue protection: create notices and manage collections for current/past residents.
• Application & lease management: audit applications, collect deposits, prepare move-in/lease docs.
• Process lease renewals, move-outs and financial move-out statements.
• Support renters' insurance programs and communications as needed.
• Reporting & analysis: generate reports, audits, and analyses as required.
• Compliance: ensure adherence to landlord/tenant laws and company policies.
• Team collaboration with internal and external stakeholders.

Skills

Property management

Time management

Communication

Team player

Multitasking

Tech-savvy

Tools

Property management software

Lease management system

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The Community Specialist administratively supports the onsite Residential operations by producing a high volume of administrative deliverables. The ideal candidate will have the ability to work well independently and digitally, with shifting priorities, while maintaining a high level of accuracy.Duties:· Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up andresolution of issues with professionalism and respect.· Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and pastresidents.· Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-inlease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move OutStatements. Manage supplemental programs like renters' insurance and assist with communications as needed.· Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.· Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and companypolicies.· Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively withinternal and external stakeholders.Requirements:· 1-3 years relevant property management experience required, preferably conventional· Excellent time management skills with the propensity to be a leader· Team player, willing to go the extra mile to provide concierge level customer service· Effective communicator; both written and verbal· Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder· Well versed in property management software and technologically savvy· Some understanding of preventative and ongoing property maintenance