Community Manager

IDM Companies, LLC; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

IDM Companies, LLC in the United States is seeking a Community Manager I to oversee day-to-day onsite operations, lead the team, and ensure financial and aesthetic performance of the community. You will focus on delivering an outstanding resident experience and maintaining high occupancy.

The role requires 3–5 years of property management experience, strong interpersonal and leadership skills, and proficiency with property management software.

Qualifications

• 3–5 years relevant property management experience.
• Excellent interpersonal, motivational, time management, and leadership skills.
• Team player with concierge-level customer service mindset.
• Effective written and verbal communication.
• Strong organizational and problem-solving abilities with attention to detail.

Responsibilities

• Be an active partner in marketing efforts, including outreach and campaigns.
• Develop sales skills to lease apartment homes through market knowledge.
• Oversee administrative tasks: POS, applications, move-ins, renewals, notices, evictions.
• Manage events to support retention, reviews, and occupancy goals.
• Provide concierge-level customer service to clients, vendors, and staff.
• Demonstrate professional conflict resolution.
• Assist in budgeting and monthly financial duties.
• Forecast, hire, train, coach, set goals, and supervise staff.
• Oversee maintenance staff and vendors in partnership with supervisor.
• Monitor property performance, income, expenses, and occupancy per budget.
• Ensure compliance with landlord/tenant laws and company policy.
• Conduct property walks to maintain a safe and aesthetically pleasing environment.

Skills

Property management

Interpersonal skills

Leadership

Communication

Multitasking

Property management software

Maintenance knowledge

Tools

Property management software

Job description

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Community Manager I Overview:

The Community Manager is responsible for ensuring the day-to-day onsite operations run smoothly while being empowered to make decisions and lead their team to success. This position is responsible for the overall performance of the community both financially and aesthetically. The community manager must prioritize responsibilities in a fast-paced, dynamic environment while maintaining a consistent commitment to an excellent customer experience.

Duties/Responsibilities

• Be an active partner in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• Develop the team's sales skills and techniques to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability.
• Consistent, in-person comp shopping and market surveys required.
• Review, approve and oversee all administrative tasks, including Pos, petty cash, applications, move-ins, delinquency, lease renewals, move-outs/FMOs, notices, and eviction processes.
• Oversee, help execute, and attend resident events to aid in retention, positive reviews, and occupancy goals.
• Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
• Demonstrate positive conflict resolution, being respectful and professional at all times.
• Obtain bids, participate in annual budget creation and month-end financial duties.
• Manage budget to maximize income, while reducing expenses.
• Forecast, hire, train, develop, coach, set goals/ expectations, and provide supervision, empowerment, support, feedback, and discipline to staff.
• Oversee the activities of the maintenance staff and vendors in partnership with maintenance supervisor.
• Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
• Comply, and oversee that staff comply with federal, state, and local Landlord/Tenant laws, fair housing regulations, company policy, and procedure.
• Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff.
• Comply with all company policy, while demonstrating IDM’s Core Values.

Skills/Abilities

• 3-5 years relevant property management experience required, preferably conventional.
• Excellent interpersonal, motivational, time management, and leadership skills.
• Team player, willing to go the extra mile to provide concierge-level customer service.
• Effective communicator, both written and verbal.
• Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder.
• Well-versed in property management software and technologically savvy.
• Understanding of preventative and ongoing property maintenance.

Physical Requirements

Prolonged periods of sitting, standing, and walking Must be able to lift up to 15 pounds

IDM Companies is a fully integrated real estate development company focused on investing, developing, and managing multifamily apartments in the Pacific Northwest and Southwest Regions of the United States. With a focus on building both traditional garden-style apartments and urban mid-rise spaces, IDM professionally manages over 7,000 apartment homes with another 3,900 currently in development.

At IDM, we provide residents with one-of-a-kind living experiences through our concierge-style customer service, amenity-rich spaces, and exquisite design that comes with 30 years of experience in the industry. We owe our continued growth to a strategic vision based on our values of faith, respect, and integrity. We believe real success comes from our most valued asset, our people.

As a recipient of the 2023 Top Workplaces USA award, IDM is proud to be a company that puts its people first by fostering an environment for growth and opportunity, providing best in the industry benefits, and taking immense pride in our ability to make a difference in our communities. We are seeking exceptional people to help us continue to grow our company. If you share our vision for excellence, collaboration, and service - we want to meet you!

Learn more about us at http://www.idmcompanies.com/careers.