Community Manager

Beyond The Contract; Kansas City (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401k with 100% match up to 6%

Scholarships and paid professional dev

Robust reimbursement programs: Dep D,

Mental Health Reimbursement

$2,000 annual HRA and HSA

Flexible Spending Account

Living Generously program with 100%

Charitable contribution match

Job summary

NorthPoint in Kansas City is seeking a Community Manager to lead maintenance and leasing teams, monitor expenses, and ensure top-notch resident service. You will oversee billing, accounts payable, and weekly/monthly owner reporting while driving occupancy and financial performance.

The role requires strong leadership, customer service, and knowledge of Fair Housing regulations. You will manage staff schedules, coordinate marketing, attend meetings, and represent NorthPoint in community events.

Qualifications

• High School Diploma or GED or related training.
• Valid Driver's License.
• Strong leadership and customer service background.
• Proficient in MS Word/Excel and Google apps.
• Experience with property management software (Entrata, Yardi).

Responsibilities

• Lead Maintenance and Leasing teams to ensure top notch customer service and curb appeal.
• Monitor community income and operating expenses.
• Manage and maintain customer billing information.
• Review and process accounts payable (invoicing) for processing.
• Responsible for weekly and monthly owner reporting.
• Responsible for the financial performance of the community.
• Oversee leasing, touring, move in processes along with maintaining occupancy.
• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations.
• Approve and oversee staff schedule.
• Oversee and implement the market survey, monthly marketing plans and outreach marketing.
• Attend manager meetings, networking events, and represent Northpoint in AAKC committees, volunteering and events.
• Ensure that employees are able to “Live Generously” and encourage volunteering.
• Resolve resident issues to ensure resident satisfaction.
• Provide continual training opportunities for the community team and peers.
• Walk buildings, vacant units and property regularly or as required.
• Any other additional tasks that are required.

Skills

Leadership

Teambuilding

Customer service

Multitasking

Ownership mindset

Collaboration

Verbal and written communication

MS Word/Excel/Google apps

Fair Housing knowledge

Education

High School Diploma or GED

Tools

Entrata

Yardi

Blue Moon Lease

Microsoft Word

Excel

Google applications

Job description

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking to add a Community Manager to our growing team! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.

How We Put You First:

At NorthPoint, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Robust Reimbursement Programs: Dependent Care, Tuition, Wellness Spending Account, Cellphone
• Mental Health Reimbursement
• $2,000 annual HRA and HSA contributions
• Flexible Spending Account
• Living Generously program with 100% charitable contribution match

What You’ll Do

• Lead Maintenance and Leasing teams to ensure top notch customer service and curb appeal
• Monitor community income and operating expenses
• Manage and maintain customer billing information
• Review and process accounts payable (invoicing) for processing
• Responsible for weekly and monthly owner reporting
• Responsible for the financial performance of the community
• Oversee leasing, touring, move in processes along with maintaining occupancy at the community
• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations
• Approve and oversee staff schedule
• Oversee and implement the market survey, monthly marketing plans and outreach marketing
• Attend manager meetings, networking events, and represent Northpoint in AAKC committees, volunteering and events
• Ensure that employees are able to “Live Generously” and encourage volunteering
• Resolve resident issues to ensure resident satisfaction
• Provide continual training opportunities for the community team and peers.
• Walk buildings, vacant units and property regularly or as required
• Any other additional tasks that are required

Are you passionate about pushing the limits? Are you looking for the freedom to forge your future? If so, we want to talk to you!

Who You Are

• High School Diploma, GED or related experience and/or training
• Must have a valid Drivers License
• Organized and have the ability to multi-task in a busy environment
• Have a background with superior customer service
• Excellent leadership and teambuilding skills
• Ability to take ownership of any task assigned
• Confident and knowledgeable when interacting with all team members & outside parties
• Able to work collaboratively as a team and independently
• Proficient in Microsoft Word, Excel and Google applications
• Entrata/Yardi experience is a plus along with familiarity of Blue Moon lease
• Proficient communication skills both verbal and written

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.