Community Manager

Twin Pines; Harlem (GA); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Retirement Plan

Paid Time Off & Holidays

Commuter Benefits

Professional Growth & Development

Job summary

Twin Pines Management is seeking a proactive Resident Services Coordinator to support daily operations across a multifamily portfolio. The role emphasizes client relationship management, budgeting, and performance reporting to ensure high service levels.

This on-site position focuses on coordinating between onsite teams and centralized operations, with a strong emphasis on compliance, risk management, and delivering exceptional resident experiences across our New York City communities.

Qualifications

• High School Diploma or equivalent required.
• Experience in Affordable, Project-based Section 8, or LIHTC multifamily housing preferred; leasing, hospitality, or customer-facing experience is a plus.

Responsibilities

• Serve as primary point of contact for clients, ensuring open communication on property performance, condition, issues and updates.
• Collaborate with operations to prepare budgets, reports, and weekly summaries.
• Translate client directives into actionable tasks for onsite and central teams; monitor execution.
• Conduct regular site walks to ensure assets are well-maintained and compliant.
• Provide timely updates to clients with clear resolution paths and status reports.

Skills

Client relationship management

Budgeting

Reporting & analytics

Property management software

Education

High School Diploma or equivalent

Tools

Yardi

Job description

The US base salary range for this full-time position is $95,000- 100,000 plus discretionary bonus.

Twin Pines Management is seeking a proactive, organized, and service‑focused Resident Services Coordinator to support daily operations across our multifamily residential portfolio. This role is ideal for someone who excels in a fast‑paced environment, maintains a strong sense of urgency, and delivers consistently exceptional customer service.

The Rangel campus is a diverse residential community comprising 984 units spread across 8 buildings, all of which are fourteen‑story high‑rise elevator buildings, each equipped with two elevators. A day‑care, senior center, community center and storage are attached to Building 8. Building 6 contains one community 5,502 sq ft community space that is currently vacant. The property also includes 226 surface parking spaces, one outdoor refuse collection area, three children’s play areas, and open paved and landscaped spaces. Four commercial spaces are also attached to one of the high‑rise buildings. This site will be undergoing substantial rehabilitation under the NYCHA PACT Program including renovations to the grounds, substantial elevator rehabilitation, and each individual apartment receiving full remediation and renovation.

Role and Responsibilities Overview

Community Manager (Multi‑Site) Responsibilities

Client Relationship Management

• Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates.
• Build and maintain strong client relationships by understanding ownership priorities and aligning day‑to‑day operations and long‑term strategies to meet or exceed expectations.
• Conduct regular (no less than bi‑monthly) check‑ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives.

Budgeting, Reporting, and Communication

• Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
• Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition.
• Support client communication with timely, thoughtful responses to questions, concerns, and ad‑hoc information requests.

Business Plan Implementation

• Ensure property operations and on‑site execution are aligned with the client’s business plan and strategic objectives.
• Translate client directives into actionable tasks for on‑site and central teams, overseeing execution to ensure consistency and accountability.
• Regularly update clients on the progress of business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects.

Service Quality, Asset Oversight, and Issue Resolution

• Maintain regular on‑site presence across assigned properties to ensure assets are well‑maintained, operational standards are met, and communities present appropriately.
• Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident‑facing spaces, and back‑of‑house operations.
• Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they escape.
• Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed.
• Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance.

Data Collection and Performance Reporting

• Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement.
• Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support client objectives and asset performance.
• Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations.

Standardization and Process Improvement

• Develop and maintain standardized operational and client‑service processes to ensure consistency and quality across all assigned communities.
• Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data.
• Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and the client experience.

Compliance and Risk Management

• Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
• Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.

Education & Experience

• High School Diploma or equivalent required.
• Prior experience in Affordable, Project‑based Section 8, or LIHTC multifamily housing required; leasing, hospitality, or customer‑facing experience is a plus.
• Familiarity with property management software (e.g., Yardi) is a plus.

Work Environment & Physical Requirements

• On‑site office and residential community environment.
• Regular walking of the property and interaction with residents.
• Ability to lift or carry up to 25 pounds occasionally.
• Ability to sit or stand for extended periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

Medical, Dental, and Vision Coverage

Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.

Flexible Spending Accounts (FSA)

Pre‑tax accounts available for eligible healthcare and dependent care expenses.

401(k) Retirement Plan

Opportunity to contribute to a tax‑advantaged retirement plan to support long‑term financial planning.

Paid Time Off & Holidays

Competitive PTO program, including paid holidays, vacation, and sick time.

Commuter Benefits

Pre‑tax commuter benefits available for transit and parking expenses.

Professional Growth & Development

Exposure to complex, high‑impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.

Mission‑Driven Work

The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.

Benefits offerings and employee contributions may vary by plan and are subject to change.

Compensation Range (New York)

$95,000 - $100,000 USD