Community Insurance Office Assistant and Customer Service

The Juris Agency; Maple Plain (MN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

Job summary

Anne Rothstein & Associates with American Family Insurance in Maple Plain, MN seeks an Office Assistant and Customer Service Representative. You will greet visitors, handle calls, process insurance applications and policy updates, and manage billing inquiries.

The role emphasizes organization, accuracy, and friendly client service in a locally-focused agency. Join a supportive team offering training, a stable Mon-Fri schedule, and opportunities for growth while helping families protect what

Qualifications

• Must have Minnesota Property and Casualty Insurance License.
• Valid Driver's License.
• Experience in a customer-facing role.
• Comfort with basic office technology and software.
• Strong organizational skills and attention to detail.
• Warm, patient demeanor when helping people navigate insurance questions.

Responsibilities

• Welcome visitors to the office and manage incoming phone calls with a helpful and cheerful attitude.
• Assist with the processing of insurance applications and policy updates.
• Handle billing inquiries and explain coverage details to existing clients.
• Maintain organized digital and paper records to ensure smooth office operations.
• Support the agent with daily administrative tasks and correspondence.
• Follow up with policyholders to ensure their needs are being met and their questions are answered.

Skills

Customer service

Phone etiquette

Organizational skills

Attention to detail

Communication skills

Tools

Microsoft Office

Job description

Anne Rothstein & Associates with American Family Insurance in Maple Plain, MN seeks an Office Assistant and Customer Service Representative. You will greet visitors, handle calls, process insurance applications and policy updates, and manage billing inquiries.

The role emphasizes organization, accuracy, and friendly client service in a locally-focused agency. Join a supportive team offering training, a stable Mon-Fri schedule, and opportunities for growth while helping families protect what