Bilingual Account Representative

Nabozny & Associates, Inc.; Maple Grove (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k) matching

Performance bonuses

Paid time off

Training & development

Job summary

Nabozny & Associates, Inc., part of American Family Insurance in Maple Grove, is seeking a Bilingual Account Representative. This role blends sales with customer service, helping clients select coverage and maintain insurance needs.

Ideal for those passionate about community service, this position includes benefits like agency-paid licensing, 401(k) matching, and performance bonuses.

Qualifications

• Active Property & Casualty and/or Life insurance license preferred.
• Willingness to obtain licensing with agency support.
• Experience in sales or customer service is helpful.

Responsibilities

• Assist customers with insurance options including auto, home, and life.
• Develop new business through referrals and conversations.
• Support existing policyholders with questions and policy updates.
• Conduct coverage reviews for necessary protection.

Skills

Interpersonal skills

Communication skills

Sales experience

Customer service

Organization

Job description

Account Representative – Sales & Customer Support

American Family Insurance – Nabozny & Associates, Inc.

Maple Grove, MN

Compensation: $60,000 – $80,000 annually

About Our Agency

Nabozny & Associates, Inc., an American Family Insurance agency based in Maple Grove, Minnesota, has been earning trust for more than 90 years the right way—by showing up, doing what’s right, and building lasting relationships.

We’re proud to serve Maple Grove and the surrounding communities, working closely with LGBTQ+ and Hispanic customers. Celebrating diversity and inclusivity is vital to our agency values.

Our focus is on helping individuals and families protect what matters most through genuine care, clear guidance, and service that makes every client feel like part of the family. For us, integrity isn’t just a word—it’s how we operate every single day, and we’re committed to inclusive, people-first service in everything we do.

If you’re passionate about helping people, enjoy building meaningful connections, and are comfortable, respectful, and confident building relationships across diverse communities, you’ll feel right at home here—and have the opportunity to grow with a team that values trust, service, and community.

Position Overview

We are currently seeking a motivated Bilingual Account Representative to join our team. This role offers a balance of sales and service responsibilities, giving you the opportunity to help customers protect what matters most while also building lasting relationships.

You will assist both new and existing customers by discussing coverage options, answering policy questions, and helping identify the right solutions for their needs.

Candidates with an active insurance license are strongly preferred, but we are happy to support the right individual through the licensing process and will cover the cost of obtaining required licenses.

Key Responsibilities

• Assist customers with insurance coverage options including auto, home, and life insurance
• Develop new business through referrals, conversations, and follow-up opportunities
• Provide support to existing policyholders by answering questions and handling policy updates
• Conduct coverage reviews to ensure customers have the protection they need
• Maintain accurate records and follow agency procedures
• Work collaboratively with team members to deliver excellent customer service

Qualifications

• Active Property & Casualty and/or Life insurance license preferred
• If not currently licensed, willingness to obtain licensing with agency support
• Previous experience in sales, insurance, or customer service is helpful
• Strong interpersonal and communication skills
• Ability to stay organized and manage multiple customer needs
• Professional, positive, and customer-focused mindset
• Aligns with company values of diversity and inclusion

Benefits

• Licensing paid by agency
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development