Hub Peer Support Specialist

Promise Resource Network Inc.; Raleigh (NC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick time

PTO

401K

EAP

Life insurance (optional)

Short-term/long-term disability

Job summary

Promise Resource Network is seeking a Hub Peer Support Specialist in Raleigh, NC for a full-time, trauma-informed role within the Recovery Hub, Recovery Café, and harm reduction programs. You will provide peer support, facilitate groups, and assist with operations in a welcoming, inclusive space.

The position emphasizes lived experience with recovery, strong communication and de-escalation skills, and collaboration with staff.

Qualifications

• Must identify as a person with lived experience of recovery from substance use, mental health challenges, or both.
• Certified Peer Support Specialist (CPSS) in North Carolina or willingness to obtain certification within 6 months of hire.
• Demonstrated understanding of harm reduction, recovery models, and trauma-informed care.

Responsibilities

• Welcome and engage guests at the Recovery Café, creating a trauma-informed, non-judgmental environment.
• Facilitate or co-facilitate recovery circles, peer groups, or wellness activities as needed.
• Assist with operations of the Café including setup, cleanliness, and tracking member participation.
• Provide support to guests navigating recovery resources, including emotional support, goal-setting, and advocacy.
• Promote and maintain the principles of the Recovery Café model: radical hospitality, loving accountability, and community healing.
• Support harm reduction outreach and linkage to services (detox, MAT, housing, mental health).
• Build authentic, mutual peer relationships and provide one-on-one support toward recovery goals.
• Maintain documentation and data entry as required by policy and funding sources.

Skills

Lived experience peer

De-escalation

Active listening

Excellent communication

Education

Certified Peer Support Specialist (CPSS)

Tools

EHR systems

Microsoft Office Suite

Job description

Hub Peer Support Specialist

• Job Categories: Peer Support Specialist
• Job Types: Full Time
• Job Locations: Raleigh NC
• Salary: $18-21 per hour

Full-time role. Pay is $18 – $21/hr based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.

About Promise Resource Network

Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery.

About The Position

The Hub Peer Support Specialist is a key member of the PRN team, providing compassionate, trauma-informed, person-centered peer support services within the Recovery Hub, including the Recovery Café and harm reduction programs. This role helps create a safe, inclusive, and empowering space for individuals on their recovery journey. This position is ideal for someone with lived experience of recovery from substance use, mental health challenges, or both, who is passionate about harm reduction, mutual aid, and community wellness.

The Peer Support Specialist position will assist in daily activities at the Recovery Hub, including the Recovery Cafe and Harm Reduction. These responsibilities include providing peer support, facilitating classes, conducting outreach to community partners, inventory management, and sharing lived experience with community members that attend the hub/cafe. The peer support specialist support focuses on increasing the individual’s desire to live as independently as possible and being an active participant in their recovery journey while reestablishing their community roles related to the 8 dimensions of wellness as defined by SAMSHA. (ex. Spiritual, Emotional, Physical, Occupational, Social, Intellectual, Environmental, Financial). They will be responsible for ensuring a welcoming and inclusive environment, assisting visitors with inquiries, and providing administrative support to the organization and leadership team. The Peer Support Specialist will provide administrative support to the organization by utilizing multiple EHR systems, Microsoft Office Suite, and other applications as identified.

Recovery Café Support

• Welcome and engage guests at the Recovery Café, creating a trauma-informed, non-judgmental environment.
• Facilitate or co-facilitate recovery circles, peer groups, or wellness activities as needed.
• Assist with operations of the Café including setup, cleanliness, and tracking member participation.
• Provide support to guests navigating recovery resources, including emotional support, goal-setting, and advocacy.
• Promote and maintain the principles of the Recovery Café model: radical hospitality, loving accountability, and community healing.

Harm Reduction & Outreach

• Support individuals who use substances with non-coercive, judgment-free care rooted in harm reduction principles.
• Assist with distribution of harm reduction supplies (e.g., naloxone, safer use kits) and provide education around safe use practices.
• Offer linkage to services including detox, MAT (Medication-Assisted Treatment), syringe services, housing, or mental health support.
• Engage in street outreach, tabling events, or community education efforts to build trust and reduce stigma around substance use and mental health.
• Track and report supply usage and engagement data in accordance with program requirements.

Peer Support Services

• Build authentic, mutual relationships based on shared experience, empathy, and respect.
• Provide one-on-one peer support focused on self-directed recovery goals, navigating systems, and building resilience.
• Model recovery and wellness through healthy boundaries, self-care, and hope.
• Collaborate with other peer staff and clinicians to ensure holistic, person-centered care.
• Maintain documentation and data entry as required by PRN policy and funding sources.

Qualifications

• Must identify as a person with lived experience of recovery from substance use, mental health challenges, or both.
• Certified Peer Support Specialist (CPSS) in North Carolina or willingness to obtain certification within 6 months of hire.
• Demonstrated understanding of harm reduction, recovery models (including non-abstinence pathways), and trauma-informed care.
• Ability to relate effectively with individuals from diverse backgrounds, especially people experiencing homelessness, incarceration, poverty, or active substance use.
• Excellent communication, de-escalation, and active listening skills.
• Commitment to equity, justice, and community-based solutions.
• Bilingual candidates and individuals with past experience in harm reduction, outreach, or Recovery Cafés are strongly encouraged to apply.

Work Environment

• This position requires flexibility to work some evenings, weekends, and outreach shifts.
• Work is performed in a variety of settings including PRN’s Recovery Hub, community locations, and outdoors.
• Must be comfortable with occasional exposure to overdose risk situations, individuals in crisis, and other high-stress environments — with strong staff support and supervision available.

What We Offer

• A values-driven, peer-led culture that centers community healing and lived experience.
• Ongoing training and professional development opportunities.
• Supportive team environment with room for creativity and leadership.
• Competitive compensation and benefits package (based on FT/PT status).

Salary: $18 – $21 per hour

Promise Resource Network is an equal opportunity employer. We strongly encourage individuals with lived experience, people of color, LGBTQ+ individuals, and those from other historically marginalized groups to apply.