Community Impact Operations Associate, PT

Socket.dev; United States; Hybrid; USD 27,000 - 30,000; Part time

Job summary

BBYO in the United States seeks a part-time CI Operations Associate to support the Community Impact team. You’ll provide frontline service to staff, teens, and parents via the myBBYO CRM (Salesforce), help with event registration, and keep essential processes running smoothly.

The role focuses on data reporting, process documentation, and coordinating events while partnering with CI leaders to improve operations.

Qualifications

• 2–5 years of work experience; past exposure to BBYO as teen or staff is a plus.
• Experience with youth or teens is preferred.
• Associate degree or higher; or current graduate student.

Responsibilities

• Provide high quality customer service to staff, teen, and parent users of the myBBYO CRM in Salesforce.
• Produce data reports and insights to help field professionals manage programs.
• Coordinate logistics and administrative tasks across the CI department.
• Oversee Microsoft 365 ecosystem components (Teams, Outlook, SharePoint) and keep documentation up to date.

Skills

Youth/teen experience

2-5 years work experience

Communication skills

Education

Associate degree or higher or graduate student

Tools

Salesforce

Outlook

Teams

SharePoint

Job description

$27-29/hour * 19 hours/week

Explore a rewarding career at BBYO, a leading pluralistic Jewish teen movement. Here, you'll find a fulfilling career that impacts the community. Join a team of mission-driven, passionate professionals and make a meaningful difference in Jewish teen's lives worldwide. INSPIRING TODAY. BUILDING TOMORROW.

At BBYO, we’re motivated by our mission, inspiring us to reimagine work to make it fun, flexible, and fulfilling. We are looking for a passionate Operations Associate to join our Community Impact team and make a difference. As a CI Operations Associate, you’ll play a pivotal role for Jewish teens. Alongside your teammates, you’ll connect in a dynamic environment and create a positive impact on teens, our community, and the world.

BENEFITS OF OUR DYNAMIC AND SUPPORTIVE WORKPLACE

• Own Your Balance with a flexible work environment.

SHAPING THE FUTURE FOR TEENS AND YOURSELF

As a CI Operations Associate, a typical day will include:

Systems & Data

• Provide high quality and responsive customer service to staff, teen, and parent users of the myBBYO CRM in Salesforce and front-end website support. Timely answer to FAQs such as password reset, event creation and registration, scholarship application, and logging in.
• Produce data reports and insights that help field professionals manage programs and deliver results.
• Maintain technical documentation, directions, and checklists for staff use.

Department Operational Efficiency

• Coordinate logistics for Community Impact meetings and events.
• Complete key administrative tasks required to operate consistently across the department.Examples: support related toscholarships, project-based roles, camp documentation, surveys, and regional compliance follow-up.
• Partner with CI leaders to streamline operations, identify resource gaps and develop/ roll out solutions.
• OverseeCI Microsoft ecosystemincluding Teams channels, Outlook distribution lists, SharePoint pages, and file organization.
• Support our volunteer advisor operations as needed. May include ordering gifts and Awards, coordinating recruitment efforts, tracking metrics, building community via chat and newsletters, creating slide decks and managing schedules.

Policy & Planning

• Support annual planning design and process, including Community Hub templates, timeline, and distribution.
• Conductannual review and auditing of CI forms, waivers, and compliance requirements.

Financial Processes

• Manage regional financial activities in Salesforce including collection of unpaid balances, auditing for 3% transaction charge, ACH refunds, and reconciliation of event registration status.
• Support chapter financial processes including chapter bank accounts, cashless payments, and grant form completion.
• Assist with financial documentation and process improvement for CI operations.

ESSENTIAL SKILLS FOR MAKING A LASTING IMPACT

Our team has an entrepreneurial spirit and a passion for innovation to drive positive change. Additionally, for the CI Operations Associate these skills are key to success:

• Abilities: Experience with youth or teens is preferred
• Experience: 2-5 years of work experience; past exposure to BBYO as teen or staff is a plus
• Education: Associate degree or higher; or current graduate student

BE A PART OF A LEGACY…

• that celebrates our rich, century-long history of enhancing the Jewish experience to build a meaningful, teen-led future
• with an inclusive culture where authenticity is celebrated, respect is given, and fun is encouraged
• built on trust and empowerment, offering flexibility in where you work and autonomy in how it gets done

Embracing our past and future, we are excited about our growth and the challenges ahead. Join us and embark on an exciting journey with BBYO. INSPIRING TODAY. BUILDING TOMORROW.

We are committed to enhancing the Jewish experience, valuing diversity, providing equal opportunity, and maintaining an environment free from discrimination or harassment. BBYO is an equal opportunity employer and is committed to the principle of equal employment opportunity by complying with all applicable laws which prohibit discrimination and harassment of any type in the workplace. Thus, BBYO strictly prohibits discrimination or harassment based on race, color, national origin, religion, age, sex, disability, genetic information, sexual orientation, protected veteran status, or any other characteristic protected by law in all terms, conditions, and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, training, wage and salary, benefits, discipline, and termination.