Community Housing Navigator & Outreach Advocate

Hope Services Hawai'i; Kailua (HI); On-site; USD 33,000 - 43,000; Full time

Job summary

Hope Services is seeking a Housing Navigator in Kailua-Kona, HI. The role focuses on certifying homelessness per HUD standards, triaging with VI-SPDAT, and helping clients become document ready.

The navigator also advocates for clients, manages cases, links to mental health and substance use services, and supports outreach staff. Primary duties include data entry, reporting, and coordinating with community programs to ensure housing solutions.

Qualifications

• High School Diploma and two years of experience serving vulnerable and challenged individuals.
• An Associate’s Degree or higher may substitute years of experience.
• A valid Hawaii driver’s license and access to a registered, insured vehicle.
• Personal vehicle with current safety check, registration and minimum no-fault insurance coverage.
• Availability to work occasional evening and weekend shifts.

Responsibilities

• Certify individuals/households as homeless per HUD standards.
• Prioritize services based on VI-SPDAT triage.
• Assist individuals/households in becoming Document Ready.
• Participate in the Warm Handoff to the Housing Team.
• Provide client advocacy, case management, and linkage to services as needed.
• Document participant outcomes and maintain records.
• Provide internal/external presentations on the program and outcomes.

Skills

Communication skills

Motivational Interviewing

Assertive Engagement

De-escalation

Active Listening

Education

High School Diploma

Associate’s Degree or higher may substitute experience

Hawaii driver’s license

Job description

Hope Services is seeking a Housing Navigator in Kailua-Kona, HI. The role focuses on certifying homelessness per HUD standards, triaging with VI-SPDAT, and helping clients become document ready.

The navigator also advocates for clients, manages cases, links to mental health and substance use services, and supports outreach staff. Primary duties include data entry, reporting, and coordinating with community programs to ensure housing solutions.