Community Housing & Code Specialist

Carrboro, Town of (NC); Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Town of Carrboro is seeking a Community Housing Specialist to perform administrative, technical, and community-facing duties supporting housing programs and initiatives. You will be the primary contact for residents seeking housing assistance and coordinate with local partners to connect people with resources.

Responsibilities include documenting complaints, coordinating inspections, and ensuring timely case resolution while maintaining respectful, equitable service for all residents.

Qualifications

• High school diploma or equivalent.
• Progressively responsible experience in housing services, human services, or related field.
• Strong communication, organizational, problem-solving, and customer service skills.
• Ability to work with individuals from diverse backgrounds and manage sensitive situations.
• Experience with local government housing programs preferred.

Responsibilities

• Serve as primary contact for residents seeking housing assistance and information.
• Coordinate with community resources and service providers for housing support.
• Document resident concerns, actions taken, and outcomes with accurate records.
• Prepare reports and summaries of resident assistance activities.
• Coordinate with town departments and partners to facilitate inspections and compliance.
• Assist in developing customer service standards and administrative procedures.

Skills

Communication

Customer service

Organization

Problem solving

Record keeping

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

The Town of Carrboro is seeking a Community Housing Specialist to perform administrative, technical, and community-facing duties supporting housing programs and initiatives. You will be the primary contact for residents seeking housing assistance and coordinate with local partners to connect people with resources.

Responsibilities include documenting complaints, coordinating inspections, and ensuring timely case resolution while maintaining respectful, equitable service for all residents.