Community & Hospitality Coordinator

Heyday Skincare Corporate; Washington (District of Columbia); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Facials discount

Friends & Family discounts

Product discount

Paid sick time

Medical, dental, and vision benefits

Paid time off

Job summary

Heyday is seeking a part-time Front of House teammate for our flagship Manhattan studio. You’ll greet guests, guide visits, and ensure a welcoming, high-energy environment, blending hospitality with brand storytelling.

In this role you’ll educate clients on memberships and promotions, support estheticians with check-in/check-out, and help maintain the studio’s aesthetic. You’ll also contribute to social posts and events to grow community presence.

Qualifications

• Experience in front-of-house roles in retail or service settings.
• Strong hospitality and client-service focus.
• Comfort using social media to share authentic stories.

Responsibilities

• Provide high-level hospitality to clients in person, over the phone, and online.
• Educate clients on promotions, memberships, and future appointments.
• Demonstrate product knowledge, assist with re-stocking, and support product sales/returns.
• Support Estheticians with smooth check-in/check-out experiences.
• Help with daily shop upkeep and maintain Heyday’s aesthetic.
• Onboard and train new FOH team members.
• Serve as hospitality lead to maintain elevated client experience.
• Collaborate with Marketing to activate promotions.
• Create authentic content for social media.
• Represent Heyday at local events to build community presence.

Skills

Hospitality

Customer service

Social media

Team player

Job description

About Heyday

We’re Heyday, a fast-growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?

What You’ll Do

This is a part-time role with a consistent presence in the studio, primarily focused on supporting the front of house. Responsibilities may include:

Studio & Front of House (FOH) Support

• Provide high-level hospitality to clients in person, over the phone, and online.
• Educate clients on promotions, memberships, and future appointments.
• Demonstrate product knowledge, assist with re-stocking, and support product sales/returns.
• Support Estheticians with smooth check-in/check-out experiences.
• Help with daily shop upkeep, including sanitizing and maintaining Heyday’s aesthetic.

Additional Responsibilities (as needed)

• Assist with onboarding and training new FOH team members.
• Act as a hospitality lead, ensuring the client experience stays consistent and elevated.
• Serve as a liaison to Marketing, sharing studio insights and ensuring promotions are activated.
• Support social media efforts by creating authentic, engaging content.
• Participate in local events and grassroots initiatives to build community presence.

Who You Are

• A natural host who thrives on connecting with people.
• Skilled in hospitality and client experience, with an eye for detail.
• Confident using social media to spotlight authentic stories.
• Flexible, collaborative, and energized by being in the studio environment.
• Excited to serve as a consistent brand ambassador for Heyday.

Why You’ll Love Working at Heyday

• Be part of a growing, purpose-driven brand that puts people and connection first.
• Blend your passion for hospitality, client experience, and social engagement.
• Play a visible role in shaping the client journey at our flagship Manhattan studio.

Benefits Highlights

• Competitive hourly wage
• $5 facials
• Friends & Family service discounts
• 35% product discountPaid sick time
• Medical, dental, and vision benefits (for full-time employees)
• Paid time off (for full-time employees)