Community & Hospitality Coordinator

Heyday Skincare; New York (NY); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

$5 facials

Friends & Family service discounts

35% product discount

Paid sick time

Medical, dental, and vision benefits

Paid time off

Job summary

Heyday in Manhattan is seeking a part-time Front of House ambassador to deliver exceptional client hospitality in person, by phone, and online. You will educate guests on memberships, assist with check-in/check-out, and support estheticians while maintaining a welcoming studio environment.

You’ll join a growing brand known for its community-oriented culture. This role offers a competitive hourly wage and opportunities to contribute to events and social media storytelling.

Qualifications

• Experience in hospitality or retail customer service preferred.
• Comfort with social media for brand storytelling.

Responsibilities

• Provide high-level hospitality to clients in person, over the phone, and online.
• Educate clients on promotions, memberships, and future appointments.
• Demonstrate product knowledge, assist with re-stocking, and support product sales/returns.
• Support Estheticians with smooth check-in/check-out experiences.
• Help with daily shop upkeep, including sanitizing and maintaining Heyday’s aesthetic.
• Assist with onboarding and training new FOH team members.
• Act as a hospitality lead, ensuring the client experience stays consistent and elevated.
• Serve as a liaison to Marketing, sharing studio insights and ensuring promotions are activated.
• Support social media efforts by creating authentic, engaging content.
• Participate in local events and grassroots initiatives to build community presence.

Skills

Hospitality

Client experience

Attention to detail

Social media

Job description

About Heyday

We’re Heyday, a fast-growing skincare brand transforming the facial experience—and we’re just getting started. With over 1 million facials performed over the past ten years, we’ve proven that personalized skincare and consistency are key to unlocking progress. But at Heyday, it’s not just about skin. It’s about building a community of passionate professionals dedicated to helping others feel confident and empowered on their skin journey.

We’ve been named Best Facial by New York Magazine and Cosmopolitan, but the real win is creating an inspiring, growth-oriented workplace for our team. Whether you’re an esthetician, shop leader, or part of our corporate team, you’ll be surrounded by people who are as driven, caring, and innovative as you are.

At Heyday, we’re always looking ahead—because the best is yet to come. Ready to be part of what’s next?

What You’ll Do

This is a part-time role with a consistent presence in the studio, primarily focused on supporting the front of house. Responsibilities may include:

Studio & Front of House (FOH) Support

• Provide high-level hospitality to clients in person, over the phone, and online.
• Educate clients on promotions, memberships, and future appointments.
• Demonstrate product knowledge, assist with re-stocking, and support product sales/returns.
• Support Estheticians with smooth check-in/check-out experiences.
• Help with daily shop upkeep, including sanitizing and maintaining Heyday’s aesthetic.

Additional Responsibilities (as needed)

• Assist with onboarding and training new FOH team members.
• Act as a hospitality lead, ensuring the client experience stays consistent and elevated.
• Serve as a liaison to Marketing, sharing studio insights and ensuring promotions are activated.
• Support social media efforts by creating authentic, engaging content.
• Participate in local events and grassroots initiatives to build community presence.

Who You Are

• A natural host who thrives on connecting with people.
• Skilled in hospitality and client experience, with an eye for detail.
• Confident using social media to spotlight authentic stories.
• Flexible, collaborative, and energized by being in the studio environment.
• Excited to serve as a consistent brand ambassador for Heyday.

Why You’ll Love Working at Heyday

• Be part of a growing, purpose-driven brand that puts people and connection first.
• Blend your passion for hospitality, client experience, and social engagement.
• Play a visible role in shaping the client journey at our flagship Manhattan studio.

Benefits Highlights

• Competitive hourly wage
• $5 facials
• Friends & Family service discounts
• 35% product discountPaid sick time
• Medical, dental, and vision benefits (for full-time employees)
• Paid time off (for full-time employees)