Spa Front Desk Host

Heyday Skincare; United States; Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Competitive Hourly Wage

Membership and Product Commission

$5 facials

Friends & Family Discount on Services

35% Product Discount

Paid Sick Time

Medical, Dental, Vision Benefits for 1

Paid Time Off for part-time employees

Résumé du poste

Heyday Skincare in the United States is seeking friendly, service-oriented individuals to join our Host team. You will greet guests, educate them on promotions, assist with products, and support esthetists to ensure smooth check-in and check-out.

We value a positive attitude, strong communication, multitasking in a fast-paced environment, and flexibility to work weekends and openings/closings. Join a brand known for bright experiences, a supportive team, and meaningful growth in skincare

Qualifications

• Outstanding customer service and problem-solving skills.
• Ability to promote memberships, packages, and products.
• Strong prioritization and multitasking in a fast-paced setting.
• Willingness to take initiative and work with minimal direction.
• Excellent communication with diverse personalities.

Responsabilités

• Provide high-level customer service in person, on the phone, and online.
• Educate clients on promotions, memberships, and future appointments.
• Demonstrate product knowledge and assist with stock, sales, and returns.
• Support daily shop tasks, sanitizing and general maintenance.
• Assist Skin Therapists to ensure smooth check-in/check-out.
• Work as a cohesive team to ensure efficiency and camaraderie.
• Support training of new Host team members.
• Oversee shop cleaning and laundry duties.
• Unpack deliveries and manage waste and recycling.
• Review changes and focus areas at shift start.
• Maintain Heyday aesthetic, atmosphere, and culture.

Connaissances

Customer service

Problem solving

Communication

Multi-tasking

Sales skills

Teamwork

Positive attitude

Phone etiquette

Description du poste

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

About the Role

We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.

What You’ll Do

• Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
• Educate clients on current promotions, memberships, packages, and future appointments
• Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
• Maintain a positive attitude and take initiative
• Provide support to the Skin Therapists to ensure a successful check-in and check-out process
• Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the Host team
• Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways
• Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding
• Help with unpacking deliveries, taking out garbage and recycling.
• Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

The Ideal Candidate

• Must have outstanding customer service and problem-solving skills
• Must be confident when recommending memberships, packages, and product
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Benefits Highlights

At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Competitive Hourly Wage
• Membership and Product Commission
• $5 facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.