Spa Front Desk Host

Heyday; Washington (District of Columbia); Vor Ort; USD 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive hourly wage

Membership and product commission

$5 facials

Friends & Family discount on services

35% product discount

Paid sick time

Medical, dental, vision benefits for F

Paid Time Off for full-time employees

Zusammenfassung

Heyday is seeking passionate, service-oriented individuals to join our skincare-forward team. You will provide high-level customer service in-person, over the phone, and online, educate clients on promos, memberships, and future appointments, and assist with product sales and shop tasks.

The role supports Skin Therapists, helps maintain Heyday’s distinctive aesthetic, manages check-in/check-out, and trains new Host team members.

Qualifikationen

• Outstanding customer service and problem-solving skills
• Confident when recommending memberships, packages, and products
• Ability to prioritize and multi-task in a fast-paced environment
• Willing to take initiative and perform duties without direction
• Excellent communication with a wide range of personalities
• Positive, can-do attitude
• Friendly and professional phone and email etiquette
• Superior organizational skills
• Flexibility to work non-traditional schedule including weekends, opening, and closing shifts

Aufgaben

• Provide high-level customer service in-person, over the phone, and online
• Educate clients on promotions, memberships, packages, and future appointments
• Demonstrate product knowledge and assist with sales, returns, and stock replenishment
• Assist in daily shop tasks: sanitizing, cleaning, and general maintenance
• Support Skin Therapists to ensure smooth check-in/check-out
• Maintain Heyday aesthetic, atmosphere, and culture
• Train and coach new Host team members
• Shop cleaning of treatment rooms, front desk, lobby, shelves, and offices
• Oversee laundry, deliveries, garbage, and recycling
• Review shift changes and announcements at start of shift

Jobbeschreibung

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

About the Role

We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.

What You’ll Do

• Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
• Educate clients on current promotions, memberships, packages, and future appointments
• Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
• Maintain a positive attitude and take initiative
• Provide support to the Skin Therapists to ensure a successful check-in and check-out process
• Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the Host team
• Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways
• Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding
• Help with unpacking deliveries, taking out garbage and recycling.
• Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

The Ideal Candidate

• Must have outstanding customer service and problem-solving skills
• Must be confident when recommending memberships, packages, and product
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Benefits Highlights

• Competitive Hourly Wage
• Membership and Product Commission
• $5 facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Compensation: $19.50 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.