Spa Front Desk Host

Heyday Skincare Corporate; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Membership and product commission

$5 facials

Friends & Family discount on services

Product discount 35%

Paid sick time

Medical, dental, vision benefits for F

Paid time off for full-time

Job summary

Heyday Skincare Corporate is seeking energetic, service-minded individuals to join our Host team. You’ll deliver exceptional customer care across in-person, phone, and online interactions, educate guests on memberships and products, and support daily shop operations to keep a high-energy, welcoming environment.

Ideal candidates combine strong communication, organization, and a positive attitude, with flexibility to work weekends and varied shifts.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confident in recommending memberships, packages, and products.
• Ability to prioritise and multi-task in a fast-paced environment.
• Willing to initiate tasks and work without direct direction.
• Excellent communication across diverse personalities.
• Positive, can-do attitude with friendly phone and email etiquette.
• Superior organizational skills.
• Flexibility to work non-traditional hours including weekends and opening/closing shifts.

Responsibilities

• Provide high-level customer service to clients in-person, over the phone, and online.
• Educate clients on promotions, memberships, packages, and future appointments.
• Demonstrate product knowledge and assist with sales and returns.
• Assist with daily shop tasks, cleaning, and shop maintenance.
• Support Skin Therapists to ensure smooth check-in/check-out.
• Work with Heyday staff to maintain efficiency and camaraderie.
• Assist in training and coaching new Host team members.
• Handle shop cleaning across rooms, desk, shelves, and offices.
• Oversee laundry and delivery unpacking; manage garbage and recycling.
• Review announcements at shift start and uphold the Heyday aesthetic.

Skills

Customer service excellence

Sales and product education

Multi-tasking in fast-paced env

Team player and positive attitude

Job description

About Heyday

At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.

Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.

About the Role

We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.

What You’ll Do

• Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
• Educate clients on current promotions, memberships, packages, and future appointments
• Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
• Maintain a positive attitude and take initiative
• Provide support to the Skin Therapists to ensure a successful check-in and check-out process
• Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the Host team
• Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways
• Oversee and complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding
• Help with unpacking deliveries, taking out garbage and recycling.
• Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

The Ideal Candidate

• Must have outstanding customer service and problem-solving skills
• Must be confident when recommending memberships, packages, and product
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Benefits Highlights

At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Competitive Hourly Wage
• Membership and Product Commission
• $5 facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees

Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.