Community Health Worker - (Wayne)

Southeastern Michigan Health Association (SEMHA); Wayne (MI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off and holidays

403b (Retirement plan)

Voluntary benefit options

Job summary

Southeastern Michigan Health Association (SEMHA) seeks a Community Health Worker to join Wayne County Healthy Communities in Wayne, MI. The CHW will support patients and community members with outreach, health education, care coordination, insurance enrollment assistance, and access to community resources.

The role emphasizes collaboration with clinical staff, health plans, and partners to improve access to care and health outcomes while maintaining HIPAA compliance and program requirements.

Qualifications

• High school diploma or equivalent REQUIRED.
• MiCHW certification preferred.
• CAC certification preferred at hire.
• Bachelor’s degree in health sciences, business, clinical studies, or related field preferred.

Responsibilities

• Educate and engage patients on preventive screenings, chronic disease management, and available center services.
• Coordinate appointments, testing, referrals, and follow-up; identify barriers to care and connect with community resources.
• Conduct SDOH screenings and support referrals between faith-based organizations, community partners, and FQHC services.
• Conduct targeted outreach to Health Plan members with open HEDIS gaps or high ED utilization.
• Review outreach lists, maintain assigned patient panels, and assist with PCP changes and panel accuracy.
• Document outreach, education, referrals, enrollment assistance, and outcomes in designated systems; submit monthly reports.

Skills

Communication

Interpersonal skills

Organization

Problem solving

Education

High school diploma

MiCHW certification preferred

CAC certification preferred

Bachelor’s degree in health sciences, business, clinical studies, or related field preferred

Tools

Microsoft Word

Excel

Outlook

Job description

LOCATION

Wayne County Healthy Communities - Wayne, MI 48184

This Position is located at the city of Wayne. (33030 Van Born Rd. Wayne MI, 48184)

POSITION SUMMARY

Southeastern Michigan Health Association (SEMHA) is seeking for a Community Health Worker (CHW) for Wayne County Healthy Communities (WCHC) to serves as a member of the interdisciplinary care team, supporting patients and community members through outreach, health education, care coordination, insurance enrollment assistance, and connections to community resources. The CHW collaborates with clinical staff, health plans, and community partners to address barriers to care, improve access to healthcare services, and support positive health outcomes.

Requirements

• Educate and engage patients on preventive screenings, chronic disease management, appropriate primary care utilization, and available health center services.
• Coordinate appointments, testing, referrals, and follow-up; identify barriers to care and connect patients with community resources.
• Conduct Social Determinants of Health (SDOH) screenings and support referrals between faith-based organizations, community partners, and FQHC clinical services.
• Conduct targeted outreach to Health Plan members, including patients with open HEDIS care gaps, frequent or potentially inappropriate emergency department utilization, and other identified care needs.
• Review monthly Health Plan outreach lists, prioritize outreach, maintain assigned patient panels, and assist with primary care provider changes and panel accuracy.
• Document outreach, patient education, referrals, enrollment assistance, and outcomes accurately and timely in designated systems; submit monthly reports and meet established productivity standards.
• Assist patients with Medicaid and Health Insurance Marketplace enrollment, renewals, and coverage navigation; obtain and maintain Certified Application Counselor (CAC) certification within 90 days of hire or as otherwise directed by management.
• Participate in community outreach events, team meetings, supervision, and required training.
• Assist with obtaining patient records through the Health Information Exchange (HIE) and preparing for regulatory and accreditation site visits.
• Maintain patient confidentiality and comply with HIPAA and applicable program requirements.
• Perform other duties as assigned by management.

Job Qualifications

• Demonstrate excellent written and verbal communication, interpersonal, and active listening skills.
• Ability to manage multiple projects and priorities effectively.
• Demonstrate attention to detail, patience, and compassion toward patients.
• Ability to work effectively with patients, colleagues, and community partners.
• Ability to build rapport and maintain professional relationships.
• Demonstrate strong organizational and problem-solving skills.
• Valid driver’s license and reliable transportation REQUIRED.

Education And Experience

• High school diploma or equivalent REQUIRED.
• Bachelor’s degree in health sciences, business, clinical studies, or a related field preferred.
• Michigan Community Health Worker (MiCHW) certification preferred.
• Certified Application Counselor (CAC) certification preferred at the time of hire.

Skills

• Strong organizational, time management, multitasking, and attention-to-detail skills in a fast-paced, changing environment.
• Commitment to serving underserved and vulnerable populations.
• Effective communication and interpersonal skills, with the ability to build trust and rapport with diverse communities.
• Ability to navigate the health care system, advocate for patients, and respond flexibly to changing community needs.
• Experience in community outreach, education, or health care strongly preferred.
• Proficiency in Microsoft Word, Excel, and Outlook preferred.

Additional Responsibilities

• Responsibility for maintaining records, reports, deadlines.
• Responsibility of knowing how office machine/equipment must be operated
• Physical demands/ emotional demands and any other demands usual or unusual.

Salary

$19 - $24 hourly (based on experience & Qualifications)

Employment Type

Full-Time

Classification

Non-exempt

Benefits

• Health, Dental, and Vision insurance
• Paid time off and Holidays
• 403b (Retirement plan)
• Various Voluntary Benefit Option

Application Deadline

November 19, 2026.

Employment Eligibility

Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.

EEO statement

SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department.