Receptionist, Medical

Southeastern Michigan Health Association; Wayne (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid time off and Holidays

403b (Retirement plan)

Voluntary Benefit Options

Job summary

SEMHA seeks a Medical Receptionist for the Wayne County Healthy Communities clinic. The role coordinates patient and physician schedules, handles front-desk duties, and maintains filing and office organization.

Ideal candidates will multi-task, provide personalized service, greet patients, and support clerical tasks while ensuring confidentiality and accurate record-keeping.

Qualifications

• High School diploma or equivalent required.
• Medical Assistant Certificate preferred.
• Must have excellent written and verbal skills.
• Must understand patient charges and insurance information.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the phone.
• Schedules appointments to optimize provider time and room utilization.
• Call patients to remind them of upcoming appointments and testing.
• Provide intake forms and copies of policies and documents.
• Maintain confidentiality and protect patient information.
• Maintain patient accounts and collect charges and third-party claims.
• Notify staff about shipments and maintain office operations.

Skills

Phone etiquette

Calm under pressure

Multi-tasking

Customer service

Education

High School diploma

Medical Assistant Certificate preferred

Tools

Office equipment

Job description

Description

LOCATION:

Wayne County Healthy Communities - Wayne, MI 48184

POSITION SUMMARY:

The Medical Receptionist position, offered by SEMHA at the Wayne County Healthy Communities clinic will facilitates the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.

ESSENTIAL FUNCTIONS:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in a timely fashion with the ability to multitask.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off site services
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
• Comforts patients by anticipating patients' anxieties; answering patients' questions, maintaining the reception area.
• Ensure s availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating persona l and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges: controlling credit extended to patients; filing, collecting, and expediting third-party claims
• Notifies medical assistants and other clinical staff when important shipments (e.g. vaccines) arrive.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

JOB QUALIFICATIONS:

• Can answer phone calls promptly and answer multiple phone lines
• Able to speak to angry patients in a calm manner and diffuse tense situations
• Work with providers and clinical staff to coordinate care for patient
• Valid driver license and reliable transportation is required

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent required
• Medical Assistant Certificate preferred

JOB PRBREQUISITES:

• Must have excellent written & verbal skills
• Must have basic understanding of medical terminology.
• Must have basic understanding of patient charges and insurance information.

ADDITIONAL RESPONSIBILITIES:

• Responsibility for maintaining records, reports, deadlines.
• Responsibility of knowing how office machine/equipment must be operated
• Physical demands/ emotional demands and any other demands usual or unusual.

Salary:

$16 - $20 hourly (based on experience and qualification)

Employment Type:

Full-Time

Classification:

Non-Exempt

Benefits:

• Health, Dental, and Vision insurance
• Paid time off and Holidays
• 403b (Retirement plan)
• Various Voluntary Benefit Option

Application Deadline:

November 16, 2026.

Please contact SEMHA HR Department @ [phone] if you need assistance to upload resume, cover letter, and/or make application online.

** Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.**

** SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. **

** SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. **