Community Health Worker (CHW)

Humana; United States; Remote; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Humana is seeking a Community Health Worker to connect individuals and families with health and social services across Michigan. You will identify health-related needs, report community data, and address concerns, while following established guidelines and using professional standards to deliver meaningful community impact.

You will engage with care teams, support case management, and help members navigate the healthcare system, with a focus on high-need populations and culturally appropriate

Qualifikationen

• Exceptional communication and interpersonal skills for building partnerships with customers and stakeholders.
• Demonstrates ability to manage multiple priorities effectively in a fast-paced environment.
• Respect for cultural and demographic diversity.
• Strong written communication skills and advocacy for members at all care levels.

Aufgaben

• Be an important member of care teams, applying a hands-on approach to member engagement.
• Support case management responsibilities and address social determinants of health (SDOH) needs.
• Assist members in improving self-management of chronic conditions.
• Navigate the healthcare system and promote prevention and health education tailored to community needs.
• Use knowledge of the community to inform interactions with members and community partners.
• Conduct in-person assessments to understand member care needs and home environment.
• Advocate for members with providers and community resources, including accompanying visits.
• Promote adherence to care plans and provide motivational interviewing to support medication adherence.
• Provide social support to boost members' morale and sense of self-worth.

Kenntnisse

Communication

Interpersonal skills

Time management

Cultural competence

Written communication

Advocacy

Ausbildung

Bachelor's degree in social work or related field

CHW training or certificate

LPN

Tools

Microsoft Office

Jobbeschreibung

Become a part of our caring community

As a Community Health Worker, you will play a vital role in connecting individuals and families to essential health and social services. In this dynamic position, you will identify health-related needs, gather and report community data, and help address concerns raised by those you serve. You will have the opportunity to work independently, using your judgment to determine the best approach for each unique situation, while receiving support and guidance as needed. Your work will follow established guidelines and procedures, drawing on your understanding of professional standards, regulations, and best practices. Managers will provide direction primarily through documented processes, allowing you the flexibility to interpret and apply these guidelines to deliver meaningful results for the community.

• Be an important member of care teams, applying a hands-on approach to member engagement.
• Support case management responsibilities and address social determinants of health (SDOH) needs.
• Assist members in improving self-management of chronic conditions.
• Navigate the healthcare system and promote prevention and health education tailored to community needs.
• Use knowledge of the community and shared life experiences to inform interactions with members and community partners.
• Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinate access to basic needs (e.g., housing, food, income, transportation), and schedule physical and behavioral health visits.
• Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits.
• Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments.
• Support highest-risk, hardest-to-reach member cohorts, with a focus on members who may have a history of mistrust with the healthcare system.
• Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.
• Provide social support to boost members' morale and sense of self-worth, serving as a, reliable, non-judgmental, and accepting team member.
• Support member through culturally appropriate health education and coaching.
• Conduct research and in-person outreach to locate difficult-to-contact members to increase assessment completion and participation in clinical programs.
• Build relationships with providers and community resources to support member referrals and implement community assessments to identify resource gaps.
• Travel to conduct member visits, provider visits, and community-based visits to ensure program administration.
• Work with other team members of the care support teams, including care coordinators, housing specialists, and SDOH coordinators.
• Attend community events to connect with members and provide education on case management services.

Use your skills to make an impact

Required Qualifications

• Must reside in Michigan and can travel within Wayne or Macomb County.
• 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels).
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word).
• Exceptional communication and interpersonal skills for building partnerships with customers and stakeholders.
• Demonstrates ability to manage multiple priorities effectively in a fast-paced environment.
• Respect for cultural and demographic diversity.
• Strong written communication skills and advocacy for members at all care levels.

Preferred Qualifications

• Licensed Practical Nurse (LPN).
• Community Health Worker training or certificate, or willingness to complete within one (1) year.
• Bachelor's degree in social work or related field.
• Familiarity with state Medicaid program guidelines.
• Experience engaging with Medicaid enrollees, including those with physical and behavioral health needs and varied health literacy.
• Bilingual or Multilingual: English/Spanish, English, Arabic, or Chaldean Neo-Aramaic- Must be able to speak, read and write in both languages without limitations and assistance.
• See "Additional Information" section for language assessment information.

Additional Information

• Workstyle: Field-based, with a remote home office. The field workstyle is where employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes.
• Training Schedule: Initial training lasts approximately four weeks and is conducted Monday-Friday, from 8:30 a.m. to 5:00 p.m. EST.
• Work Schedule (Post-Training): Employees will work an 8-hour shift, Monday-Friday, scheduled between 9:00 a.m. and 5:30 p.m. EST. The specific work schedule will be assigned during the training period.
• Travel: Up to 75% field-based inte